墨尔本Sutherland Estate 酒庄附近酒店

"浴室里放了两瓶身体乳，一瓶放在淋浴间洗头水和沐浴露中间，没有护发素，很明显是搞错了，连续住了五个晚上都没有更改，说明相关职员粗心。 前台职员（同一位亚裔女子），明明在4月15号与客户用非常流利的中文交流（因为房间水管无法供应冷水，洗浴时只有极热的水），到了4月17号在处理客户咨询时说自己不会中文，一直用英文。态度不友善"

"有免費飲品時間，亦提供咗免費泊車，好似係會員優惠，慳返好多泊車錢，酒店風格比較摩登，浴室燈光會暗少少，不過整體設施都現代化，好適合商務旅行嘅人"

"梳洗用品高級好用，職員非常友善，酒店是vintage的風格，浴室設施會舊式少少，但功能冇問題，我的房間沒有花灑，只有頭上淋水的，預先講咗係度蜜月，有幫我upgrade，非常貼心~"

"They dropped pillow covers on a chair which we didn’t know they’re clean or what, as well as their personal stuff like hair clip. Tissues weren’t refilled , making us running out some days. They provided robes on the first day, then they were just disappeared and never put new one in afterwards."

"the service is good . "

"Overall, we were satisfied with our stay and had a good check-in experience. The staff were friendly, and we appreciated being upgraded to a better room, which was a nice touch. However, there are a few areas that need improvement. Firstly, there was no internal door lock in the room. On the afternoon of our check-in day, while we were resting in the room, a staff member unexpectedly opened the door to check the air conditioner without any prior notice. This was quite uncomfortable and affected our sense of security, making it difficult to sleep well that night. Greater attention to guest privacy and communication would be appreciated. Secondly, the power outlet layout in the room was inconvenient. Apart from the bathroom, there was only one power socket located under the TV, and none near the bed, which made charging devices at night very inconvenient. We booked a plan that included breakfast, but the actual breakfast was quite different from the photos shown on Hotels.com, which was disappointing. While it was acceptable as part of a breakfast-included package, it would not be good value if charged separately at AUD 35. Overall, the hotel has good potential, but improvements in room safety, layout, and transparency would greatly enhance the guest experience."

"room is clean"

"地毯不夠乾淨，有塵埃。企浴位置去水不好。不明白為何馬桶沒有馬桶蓋？如果酒店能夠提供拖鞋比較好。 大堂職員態度親切有善，能夠解決我所有疑問"

"We checked in the mid day afternoon. The self service was user friendly."