4/10 Poor
Michael
Jul 6, 2024
Disliked: Cleanliness, property conditions & facilities
The hotel needs to improve maintenance on their property. I was almost severely injured while taking a shower. Part of the marble slab was loose and fell as showering. No pressure was applied on that area during the stay but yet it fell. Luckily I only had a small scratch which I discovered the next day. I am disappointed in the organization of mandarin oriental Taipei. I have stayed at other locations such as Hong Kong which has substantially better service. The main point is this hotel smells like mold or too much water stuck in the hvac system. The exterior is wonderful but everything about inside and the service is eh. There are a lot of staff. More than necessary but maybe communication was an issue. After the issue of falling marble. I asked a manager to write me an email asking how it fell and etc. no action was taken/no apologies besides me ranting to the concierge (who was polite). I really like the place but the hotel needs heavy Renovation and should fix its air freshener system/hvac. Ultimately staff seemed abundant and were nice along accompanying most needs. However there is no need for that many staff for this type of service. Be careful when staying at this hotel as certain areas may collapse. Recommend renovating the hotel and ensuring the safety of its customers. Will not come back unless change of ownership or renovation.
Michael
Stayed 3 nights in Jul 2024
