Past reviews were not accurate. Expedia has never let me down but this was a complete fail in their reviews and star rating. The food and beverages selection were low quality and unhealthy. The wine was so bad i could not drink it. AND i did try! more than once. The pool bar was constantly full and overcrowded. Drinks served in flimsy, plastic cups. Cheapest beer and liquor only. The room smelled like mold. The pool and surrounding area were dirty. The activites were completely over promoted. The kids club was a little room outside that did not hold my kids attention. They had my daughter wait in line forever, had me fill out the forms and then denied her to jump on their trampoline. Staff English was very bad and they were not friendly to us. This seems like a very popular and well visited place for local families and groups. Not tourists. As a single mom with 3 kids, i was looking forward to a break and having the kids be occupied. They were bored. And they told me my service dog needed to stay in the room. I didn't bother to argue.
Comment from Hotel Management
Mar 1, 2017 by Jonathan Monge , Hotel Management
Although we sincerely regret your disappointment with your stay in our Barceló Tambor, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.
We also regret that our buffet and beverage couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.
In regards to our swimming pool, we highly regret about your dissatisfactionand and It is my duty to let you know about the use and regulations of the trampoline which is only permitted from seven years old up to seventeen years old.
Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Barceló Tambor Hotel