塔佩纳步道旅游套票 | 塔佩纳步道机票+酒店优惠低至 4 折

During my recent four-night stay at a hotel, I was thoroughly disappointed by several key factors. Firstly, the mattress was old and uncomfortable, lacking proper support and featuring uneven springs that made it impossible to get a good night's sleep. Additionally, the towels provided in the room were in poor condition, with frayed edges, tears, and even holes. This lack of attention to cleanliness and guest comfort was disheartening. Lastly, the hotel manager's poor hospitality manners further contributed to my dissatisfaction. Instead of addressing my concerns with professionalism and promptness, the manager displayed dismissive behavior and failed to provide satisfactory solutions. Overall, these issues significantly impacted my experience and left me feeling deeply disappointed with my stay. It is crucial for hotels to prioritize guest comfort, maintain high standards of cleanliness, and ensure that their staff is trained in exceptional customer service. By doing so, hotels can create a welcoming and satisfying experience for their guests.

Excellent hotel. Good sized room. Bathroom has double sinks but I would prefer a sink with more counter space. Room was well equipped with good storage, etc. Staff were always friendly and helpful. Excellent breakfast with plentiful selections and cook to order eggs. Good location right in the center of Val Gardena.

Very disappointed. I was arriving at 11pm, I've let them know and discovered that after 8pm they completely shut off the phone. I wanted to call for an information, impossible! When I arrived the hotel was all closed, thank god the bar was open and the person kindly helped me. No air conditioning in the room, no hair dryer, asked for an iron they said that it's currently used by another client. Bad bedding, king size bed was in fact two 1 place mattresses together. Very uncomfortable to sleep as a couple. This is definitely not the level of service for a 4 star hotel where I paid more than 600€ for 1 night!!! Go somewhere else

The whole experience was unreal and I'm not sure I can holiday anywhere else with kids ever again. The kids club, activities, staff, food, spa, pool, room - EVERYTHING was amazing. If you're English and worried about language barriers for the kids, we had no issues, all the staff speak great english and at dinner you get a set table which is near other English speaking families to easily make friends. A couple of the kids shows are in Italian but our toddler still loved them and all the outings have English translation Honestly just book it, there's no way you'll be disappointed and the magic of this place just can't be captured in photos or words.