Tepeaca Vacations from $250

Communication with the office staff was difficult, and accessing the family rooms required either climbing stairs or taking a slippery, rocky path. There was no reception support available to help with our luggage. The pool also didn’t appear to be in use. The property itself is charming and maintains its original character, but that means there’s no air conditioning and no modern amenities. TV never worked and due to the humidity and ceilings having holes, bugs were visible in the room. The room was surrounded by vegetation. Excellent room service when it came to cleaning. Wifi was not stabled, and we had no electricity for a day (keep in mind this is a small town), but wanted to mention it.

Everything was great!

At Hotel Casareyna, every element of the experience exceeded expectations, from the refined accommodations to the exceptional service and thoughtfully curated amenities. The Master Suite was exquisitely appointed, with every detail carefully considered to create a sense of understated luxury and comfort. The spa was a true highlight. Its team delivered impeccable service, and both the facial and massage that I received were deeply restorative, elevating the overall stay. Throughout the hotel, the staff consistently demonstrated warmth, professionalism, and an intuitive attentiveness that made every interaction feel personal and seamless. Dining at the hotel’s restaurant was an experience in itself. The staff’s knowledge and passion showed while they offered insightful explanations that enhanced the culinary journey. A visit to the Talavera shop added a cultural touch, where I found a beautifully crafted, piece to take home. The curated spa and dinner experience surpassed all expectations, blending relaxation and gastronomy into a memorable highlight. Omar was the perfect host. Ideally situated, the hotel provided easy access to nearby destinations such as Val'Quirico, Cholula, and Barrio del Artista, where we even discovered a charming hidden café with live music. This was an exceptional stay in every sense, and Hotel Casareyna will undoubtedly be my first choice whenever I return to Puebla.

Fabulous roof deck / pool. Brilliant food. Amazing rooms Air conditioning / heating didn’t work. Coffee maker didn’t work. Wasn’t able to get fixed despite requests. Internet slow

Amazing warm front reception when we checked in. Hotel was amazing and pool refreshing. Would highly recommend