Town of Henrietta Vacations & Trips from $334

The room was in good condition. The staff was nice. However, upon arrival after driving 5 1/2 hours we were originally told we were going to have to go to another hotel. Because there was a vacant room that was no longer vacant. Apparently that morning is when this was discovered. We didn't end up having to be the ones to move thankfully. However, even the thought of that was stressful. I would think that a call would be made prior to guests arriving to advise of the room situation. There were only a handful of cars in the parking lot so I'm not sure why there would be a room vacancy issue to begin with. Not really the best feeling that we were going to be moved and if weren't ok with that to "book somewhere else". Definitely will think about staying at another holiday inn

Everything was great n the food was awesome

Lobby is very nice including bar and restaurant. Rooms are a bit dated, specifically: Dirty tub drain, AC was uncontrollable, dark/poor lighting in room and corridors, elevator area. Door passkey would not work from Garage entry. Hotel overbooked, initially given single king over two queens which were booked for 4 people. Checked in at 11:30pm, five deep at the check-in counter and only one staff member who was stressed with a phone ringing off the hook, very slow check-in. Probably would not stay again.

Clean and beautiful

There was not a sign on the building and you have to park in back and walk around to the front to get to the front desk so it was difficult to tell we were in the right plance.Definitely not sound proof as advertised on Expedia. The first hour and a half in our room there was a dog barking that sounded like he was in the room with us and the other guests and traffic were also very noticeable. The weirdest part of the room was that the toilet was on a raised platform in the middle of the room with no door so it was like a performance eveyrtime you had to use it.