Henrietta Vacations from $454

The room had an odor - not moldy or mildew - but a sour smell. The floor was sticky and we needed to keep our shoes on. Bathroom was clean but there was no toilet paper when we arrived - had to go ask for some. The phone was flashing when we arrived so I picked up the receiver to see how to turn it off and the receiver was stuck in the phone. No one came to take out garbage or replenish towels. When we asked front desk for clean towels then told us to return the dirty ones and we could get clean ones. We stayed two nights and after we checked in on Friday we were told that there would be carpet laid in the morning and if we weren't out of the room before they started we would need to stay in our room until they were done. When we arrived back that night the carpet wasn't complete - and continued the next morning as we were checking out. Would we have been expected to stay in our room that whole time? The coffee in the lobby was good - but there was nothing else offered even though it states there would be breakfast items in the booking.

Location overlooking Canandagua lake was beautiful

Parking instruction isn’t clear. Attitude of front desk at night shift is utterly, totally, completely, terribly, unacceptably horrible. We should be treated with courtesy, not bad attitude.

There was ample parking, the room was clean, and staff was nice. There is an onsite restaurant, Petals, which is fine for meals, but it would have been nice to have a complimentary continental breakfast included with our room.

I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!