Traful Lookout Tours

Great view and peaceful place.

El hotel está bien. Pero hemos ido en otoño y la habitación tenía ya la calefacción predeterminada y no se podía cambiar, escribí a Nicolás el contacto del hotel y omitía mis consultas que quería que lo cambiaran porque no a todas las personas nos gusta una temperatura que alguien decidió, muy mal. Después consulté que si me podían guardar el equipaje después del check out y la respuesta fue que por una hora y media. La verdad el servicio cliente está muy mal, deberían de mejorar. Importante no hay recepción y solo hay personal de limpieza hasta las 15, después si necesitas algo no hay nadie.

The positives: beautiful views, unique and spacious rooms, friendly service. The spa was very nice and you can message reception via whatsapp during your stay which makes any general questions easy. Our room had a wow-factor. Unfortunately the shower head when attached to the wall had a strange angle which meant that you couldn’t stand underneath the water as it sprayed straight onto the wall. The faucets were temperamental, it was near impossible for us to regulate the temperature. My main concern was that we were told that we would have a discount to spa and food/drinks. I asked for clarification upon check-in and was advised to make sure that we charge to our room in order to access this discount. Note that my Expedia booking said that membership tier also entitled me to food and drink discounts as a perk. We decided not to try other local restaurants and make the most of this offer. However, upon check-out, I was told that the discount would only be applied if we paid in cash. I didn’t have enough Argentinian currency on me to do this and was only told upon check-out so there was no way for me to get the cash in time. I told them that this new condition wasn’t communicated prior (I showed them their notes) and was told they were aware but couldn’t do anything about it for me. This was misleading of them to impose further unrealistic conditions on their offer. I wasn’t going to leave a review but I think others should know about this in case they’re also caught out.