Trenwheal Vacations from $1,854

the day before i emailed and asked to confirm if the electric car charger was working, told response would be 24 hours, no reply. got to the hotel and looked very dated, then i was told one out of the two rooms was not ready as the was busy with a wedding the day before, so went to one room and paint falling off the ceiling, very dated and floor boards squeaked and rocked. went back to the receptions and asked if i could cancel our rooms and get a full refund, i was told the manager would not be around until tomorrow so no , no help as we did not want to stay, got the keys for the second room and not great, all the corridors has linin and food from them cleaning the rooms, MY DAUGHTER graduation AND JUST WANTED TO GO HOME , sent one more email to the hotel again with no response

Beautiful property, great location and staff provided an excellent standard of service. The WhatsApp connection to concierge works brilliantly and saves a lot of hassle, too. I’m not sure that the Grandhomes (apartments physically disconnected from the hotel building) represent good value, though. I would look first towards a room in the main hotel building. Also, beware of lots of additional charges for meals and hotel services. I found this particularly disappointing considering the price point.

All round fantastic. Really helpful staff. Leisure facilities were great and the breakfast exceptional.