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Frequently asked questions

Does Casuarina Resort & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Casuarina Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casuarina Resort & Spa?

Self parking is free at this property.

What time is check-in at Casuarina Resort & Spa?

Check-in is from 2:00 PM - 5:30 PM.

What time is check-out at Casuarina Resort & Spa?

Check-out is at noon.

Does Casuarina Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies.

Where is Casuarina Resort & Spa located?

Nestled on the beach, this Trou aux Biches hotel is within a 15-minute walk of Trou aux Biches Beach and Mont Choisy Beach. Mont Choisy Le Golf and Maheswarnath Mandir are also within 2 mi (3 km).

Can I cancel my reservation for free at Casuarina Resort & Spa and receive a full refund?

Yes, Casuarina Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Casuarina Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 53 reviews" "
" "10 - Excellent 13%
Rating 8 - Good. 26 out of 53 reviews" "
" "8 - Good 49%
Rating 6 - Okay. 13 out of 53 reviews" "
" "6 - Okay 25%
Rating 4 - Poor. 3 out of 53 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 4 out of 53 reviews" "
" "2 - Terrible 8%

7.5/10

Cleanliness

7.9/10

Staff & service

7.6/10

Amenities

6.9/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment entertainment entertainment entertainment entertainment
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, family friendly, entertainment,activities, all together excellent
Stayed 3 nights in Feb 2020

4/10 Poor

Imtiaz

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Nov 2019

10/10 Excellent

Mohamed Najib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few meters away from one of the best beaches of the north. Welcoming staff with tropical juice. Nice swimming pool with daily activities. The restaurant is just awesome with plenty plenty of options. Make sure you're on half/full board. Downside is that drinks (even water) are not included when youre half board. Gym is OK, but closes at 7:30pm which is too early. Rooms are basic, good bed, a small TV and a fridge/freezer, a balcony. housekeeping was done everyday. The resort offers several water sports free of charge which is amazing! The tennis courts are OK, the balls they provide were a bit too old. Wifi is available in most common areas. The complaint I have is that we rented a standard room that said on hotels.com that it had free wifi, but the reception said some rooms do not have Wifi inside the room, and they proposed we pay some amount to get a modem to use in the room. We took the option, the internet was good, but we were just a bit disappointed that we had to pay for it. All in all, I can say that I definitely enjoyed my stay, and would come back again!
Stayed 4 nights in Nov 2019

6/10 Okay

Shane, UK

Disliked: Property conditions & facilities, room comfort
Nice hotel overall, within close proximity of the beach. But due to cyclone our stay was restricted within the hotel premises. We were told we were going to get some sort of compensation on the day of arrival but none of this materialised during our stay. Despite this we had a good time staying at the premises.
Stayed 3 nights in Dec 2018

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Bad luck a cyclone was around and all beach activity was canceled but we had a great time in the area.
Stayed 1 night in Dec 2018

2/10 Terrible

SUZETTE

Disliked: Staff & service, property conditions & facilities, room comfort
food was cold and did not include any drinks you had to pay separately management not helpful and rude. Wifi was rubbish trying to use whatsapp impossible
Stayed 12 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Staff great, hotel good but outdated for the price
Photos give the impression that the beach is at the end of the pool but you have to walk across the road. This hotel is pretty expensive for what you get but the family room is spacious, has a holiday feel. Breakfast is okay but supper was really very good and waiter's made a special effort for kids. Feels like this hotel is 20 years behind in some respects but once I lost my uptight approach we actually had a good time. The staff were lovely and extremely helpful. It's a difficult one to review because it's expensive for what you get but we enjoyed our stay (which wasn't luxury but satisfactory). As with all three star hotels, there's plenty of room for maintenance. It was a real downer to see the sunbeds - old and tattered before we checked in. My heart sunk but we left after two nights happy knowing the next place was going to be exceptional.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Casuarina experience
The first night was terrible the room was not what we expected but we managed to upgrade to Deluxe room and paid 30 Euro extra, and was much better. The marketing for the Superior double or twin is misleading as there is no WiFi in the room. But after the upgrade we enjoyed our stay, and the staff were friendly. I will recommend renovating the superior rooms as there are outdated
Stayed 4 nights in Jul 2018

6/10 Okay

Bally, United Kingdom

Liked: Cleanliness
Nice Hotel with good location
My husband and I spent 6 nights at the hotel to celebrate our 20th wedding anniversary. We had a wonderful time and the hotel staff really looked after us. On our anniversary they left a delicious cake with candles in our room and offered us a pre-dinner cocktail. The Spa facilities are a must and we had a wonderful afternoon there. The boys at the boat house look after you especially Jeremy. My husband tried water skiing as it was free. Definitely recommend this hotel but it is a three star.
Stayed 6 nights in Feb 2018