9.4/10 Exceptional! (1,407 reviews)
This was definitely a unique hotel to stay in. The decor and art were so much fun, and I loved the curated music that was played throughout the hotel. The room was spacious and comfortable, and the location was close to everything. I also very much appreciated the small touches that the hotel did during turn-down service. What I thought needed more attention was housekeeping. For instance, the shower had a lot of black grime and mould on the grouting and shower corners, which made the shower quite unpleasant to stand in. Also, housekeeping was inconsistent. However, they did a nice job of responding to my requests to have the room serviced, once I was able to reach them. Back to the positives, the hotel restaurant, Exile, is superb and gorgeous. Finally, the doormen were so friendly and helpful at providing directions to various locations in town. To sum up, this is a beautiful hotel with lots of thought put into how to create a unique experience for guests. More attention needs to go into housekeeping.
Reviewed on Jun 17, 2025