No one at the counter when I arrived, I had to wait 15 minutes until some came to the desk. Then at least 15 minutes to get a room, which I had a reservation for. The receptionist ask me if I had someone with me, I said yes my husband and she said good, oh not that is not safe here, right then I thought what I'm I getting myself in to? My husband and I went to our room, on our way we felt uncomfortable with the people staying there. We found the room was dirty, the TV and refrigerator didn't work, no one at the front desk would answer the phone to help us. My husband went to find someone to fix the TV after 20 minute he wasn't back, I called the front desk again, no answer when they finally answered, I asked about my husband, the girl at the desk said, maybe he got lock out! I grab our bags, and found my husband in the hall with Security. I went to the front desk and told her we were not staying here! I felt very uncomfortable here and was not happy with the room and the service. She said she understood, and they would refund my money since we didn't use the room and felt we uncomfortable staying. We still haven't received a refund! We travel a lot and this by far was the worst Motel we have ever book, we will never stay at a Clarion again! The motel is under poor management! We want our money back, we check out soon within an hour after we checked in!