Dear Nohely,Thank you very much for your 5-star review on Expedia!We're delighted you had an "Excelente" experience at our hotel! Positive reviews like yours motivate us to keep providing exceptional service and experiences for all our guests.Thank you again for choosing our hotel! We hope to see you again soon.Sincerely,The Una Vida Team

Dear David Richard Mulhern,Thank you for your feedback. We understand your concern about the hold on your credit card. As we informed you via text message on April 19th, these holds typically take 1-15 business days to be released, depending on your bank's processing time.To help clarify the situation further, you can also contact your bank directly to inquire about their specific timelines for authorization holds.We appreciate your overall positive rating and strive to provide accurate and transparent information to all our guests. If you have any further questions or concerns, please don't hesitate to reach out to the team member who assisted you earlier. We're here to ensure a satisfactory experience.The Team at Una Vida

Dear Alex,Thank you so much for taking the time to leave us such a fantastic rating! We're thrilled to hear that you had a wonderful experience at Una Vida. Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay memorable. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon!Warm regards,The Team at Una Vida

Dear David,Thank you for taking the time to leave your feedback. We're delighted to hear that you enjoyed your stay overall. Your satisfaction is our top priority, and we appreciate your input.If there were any specific aspects that could have enhanced your experience further, please don't hesitate to let us know. Your insights help us continually improve and provide exceptional service to all our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,The Team at Una Vida

Thank you so much, Tessa, for your glowing 5-star review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We hope to welcome you back again soon for another wonderful stay!

Dear Tessa,A perfect score - thank you so much! We're thrilled you enjoyed your stay at Una Vida. We hope to welcome you back again soon!Sincerely,The Una Vida Team

Dear Ron,Thank you for your review of Una Vida! We appreciate your feedback on both the positive aspects of the property and the location.Una Vida is centrally located within Tulum Town, placing you steps away from a variety of shops, restaurants, and cultural experiences. While the immediate vicinity might be quieter, a short stroll puts you right in the heart of the action.We understand your point regarding dining options. While Una Vida offers exceptional cuisine, we also recognize the value of exploring Tulum's diverse culinary scene. We can provide recommendations for nearby restaurants at various price points to suit your preferences.Regarding Expedia VIP incentives, these are typically managed directly through the Expedia platform. We recommend contacting them to inquire about any potential benefits associated with your reservation.We appreciate you staying with Una Vida, and we hope you'll consider us again in the future. Perhaps next time, we can help you discover some of Tulum's hidden gems!Sincerely,The Una Vida Team

Dear Brian,Your "first class" description makes us beam! We're thrilled you enjoyed our beautiful amenities – they're designed to pamper, and it sounds like they hit the mark. Thank you for choosing Una Vida!Warmly,The Una Vida Team

Dear Xiaoxi,Your kind words about Aaranza warmed our hearts! We're absolutely delighted to hear that she made you feel so comfortable and taken care of during your stay at Una Vida. Her sweetness, attentiveness, and trustworthiness are what make her such a valuable member of our team. We'll be sure to share your kind message with her!Thank you for your well wishes for the new year, and we absolutely hope to see you again in the summer of 2024! With Aaranza and the rest of the team there to welcome you back, it's sure to be another unforgettable experience.Until then, we wish you all the best and hope you carry the spirit of Una Vida with you wherever you go.Warmly,The Una Vida Team

Dear Yevheniya ,Your enthusiasm for Una Vida is contagious! We're so thrilled you had such a fantastic stay and found our hotel truly amazing.Hearing that our staff truly care, especially the wonderful girl from Argentina on reception, is the highest praise we can receive. We take great pride in our team's dedication to providing each guest with personalized attention and making them feel valued. We'll be sure to share your kind words with her!"Just book it, you won't regret it" – what a powerful endorsement! We're so grateful for your recommendation, and we hope it inspires many more travelers to discover the magic of Una Vida.Thank you for choosing us and for sharing your glowing review. We hope to welcome you back soon for another unforgettable experience!Warmly,The Una Vida Team

Dear Lauren,Thank you so much for your wonderful review of your recent stay at Una Vida! We are thrilled to hear that you had such an amazing experience and that you loved everything about our hotel.We are particularly delighted that you enjoyed our free rental bikes, access to the neighboring hotel and their facilities, free yoga classes, delicious restaurant, beautiful pool, stylish décor, and helpful staff. We strive to provide our guests with an exceptional experience in every way, and we are so glad that we were able to exceed your expectations.We appreciate you taking the time to share your kind words about Una Vida. We hope to have the opportunity to welcome you back soon!Sincerely,The Una Vida Team

Dear POURYA ,Your 5-star review fills us with sunshine! Thank you for choosing Una Vida! We hope to see you again soon for another slice of paradise.Warmly,The Una Vida Team

Dear Andre,Thank you for returning to Una Vida. Your continued patronage is greatly appreciated. We're thrilled to hear that you enjoyed your recent stay with us once again.We're particularly pleased to learn that you continue to be impressed with our sister hotel, Bardo, and that our staff continues to exceed your expectations. Your kind words about our team are truly appreciated.We value your loyalty and look forward to welcoming you back to Una Vida for many more stays to come.Sincerely,Una Vida, Tulum

Dear Christopher,Thank you so much for your wonderful review! We are so happy to hear that you had a 5-out-of-5 experience at our hotel. We hope to welcome you back to Una Vida soon!Sincerely,Una Vida, Tulum

Dear Amber,Thank you very much for your wonderful review of your recent stay at our hotel. We are delighted to hear that she had such a positive experience and we immensely appreciate his feedback.We hope you consider returning to our hotel in the future. We would love the opportunity to welcome you back and show you our continued commitment to providing our guests with an exceptional experience.Thank you again for your kind words and for choosing Una Vida. We hope to see you again soon!Sincerely,Una Vida, Tulum

Dear Aleida,Thank you very much for your wonderful review of your recent stay at our hotel. We are delighted to hear that she had such a positive experience and we immensely appreciate his feedback.His kind words about our staff, amenities and overall service mean a lot to us. We always strive to provide our guests with the best experience possible and it is very gratifying to know that we managed to meet your expectations.We hope you consider returning to our hotel in the future. We would love the opportunity to welcome you back and show you our continued commitment to providing our guests with an exceptional experience.Thank you again for your kind words and for choosing Una Vida. We hope to see you again soon!Sincerely,Una Vida, Tulum

Dear Victoria,Thank you so much for taking the time to write such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you had such a positive experience, and we appreciate your feedback immensely.Your kind words about our staff, amenities, and overall service mean the world to us. We are always striving to provide our guests with the best possible experience, and it is so gratifying to know that we succeeded in meeting your expectations.We are especially grateful for your specific mentions of our wellness offerings. We take great pride in offering our guests a variety of ways to relax and enjoy their stay, and we are pleased to hear that you were able to take advantage of all that we have to offer.We hope that you will consider returning to our hotel in the future. We would love to have the opportunity to welcome you back and show you our continued commitment to providing our guests with an exceptional experience.In the meantime, please feel free to share your review with your friends and family. We would be honored to have the opportunity to serve them as well.Warm regards,Una Vida, Tulum

Dear Katherine,Thank you so much for your wonderful review! We are so happy to hear that you had a 5-out-of-5 experience at our hotel. Your kind words about our staff, amenities, and overall service mean the world to us.We hope to welcome you back to Una Vida soon!Sincerely,Una Vida, Tulum

Dear Gavindra, Thank you so much for sharing your positive experience with us! It gives us great joy to read that we were able to give you a memorable one time with us here at Una Vida. We do invite you to stay with us your next visit to Tulum. Warmest regards, Una Vida

Dear Amy,Thank you so much for taking the time to write such a wonderful review of your recent stay at Una Vida. We are thrilled to hear that you had such a positive experience, and that you enjoyed all that our hotel has to offer.We are especially grateful for your kind words about our staff. Our team is dedicated to providing our guests with the best possible experience, and it is so rewarding to hear that their efforts were appreciated.We are also delighted to hear that you enjoyed our 3-bedroom villa, Jacinta. We strive to create a welcoming and relaxing environment for our guests, and we are so glad that you found our hotel to be the perfect place to unwind and relax.We hope that you will consider staying with us again in the future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Warmest regards,Una Vida, Tulum

Dear Matthew, Thank you for your glowing review! We are thrilled to hear that you had a positive experience and were impressed with our staff, accommodations, and amenities. We hope to have the opportunity to welcome you back to our hotel in Tulum soon! Warm regards, Una Vida, Tulum

Dear Clara, Thank you so much for taking the time to write us a review. We are also so glad to hear that you enjoyed our your stay at our hotel. We take great pride in offering our guests a truly unforgettable experience, and we are always looking for ways to improve our offerings. We hope that you will consider staying with us again in the future. In the meantime, please let us know if there is anything we can do for you. We would be honored to help you plan your next vacation to Tulum. Warm regards, Una Vida, Tulum

Dear Courtney, Thank you for sharing your feedback! We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Jaspreet, Thank you so much for sharing your positive experience with us! It gives us great joy to read that we were able to give you a memorable one time with us here at Una Vida. We are especially pleased that you took full advantage of all the amenities we offer our guests and that our staff thoroughly exceeded your expectations in helping making your stay a memorable one. Your comments are extremely valuable to us as we strive to improve with each and every stay. We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our esteemed clientele to fully enjoy. We do invite you to stay with us upon your next visit to Tulum. With the upmost regards, Una Vida, Tulum

Dear Taylor, Thank you for sharing your feedback! We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Tyisha, Thank you so much for sharing your positive experience with us! It gives us great joy to read that we were able to give you a memorable one time with us here at Una Vida. Your comments are extremely valuable to us as we strive to improve with each and every stay. We do invite you to stay with us your next visit to Tulum. Warmest regards, Una Vida

Dear Andrea, Thank you for sharing giving us a 10 out of 10 rating. Your review is valuable to us as we strive to improve with each and every stay. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Rachel, Thank you so much for sharing your 5 out of 5 review with us! We do invite to stay with us again during your next visit to Tulum. Warm regards, Una Vida

Dear Christine, Thank you so much for sharing your positive experience with us! It gives us great joy to read that we were able to give you a relaxing stay with us here at Una Vida and are thrilled to learn that our staff exceeded your expectations. . We are also pleased that you enjoyed our sister hotel, Bardo. Your comments are extremely valuable to us as we strive to improve with each and every stay. We do invite to stay with us again during your next visit to Tulum. Warm regards, Una Vida

Dear Destinee, Thank you for sharing your wonderful comments! We invite you to come back with us on your next visit to Tulum! Warm regards, Una Vida

Dear Diego, Thank you for sharing your wonderful feedback! We are happy to read that you enjoyed our staff exceeded your expectations. We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Kelly, Thank you for sharing your wonderful feedback! We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Stephanie, Thank you for sharing your wonderful feedback! We are happy to read that we were able to give you and your husband a memorable 45th birthday celebration! We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Saludos cordiales, Una Vida

Dear Alex, Thank you so much for giving us a 4 out of 5 review. We do invite you to stay with us again on your next visit to Tulum. Warm regards, Una Vida, Tulum

Dear Margarita, Thank you for sharing your wonderful feedback! Your comments are extremely valuable to us as we strive to improve with each and every stay. We are happy to read that you enjoyed our hotels amenities and that our staff exceeded your expectations. We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Rayna, Thank you for sharing your wonderful feedback! Your comments are extremely valuable to us as we strive to improve with each and every stay. We are happy to read that you enjoyed our hotels amenities and that our staff exceeded your expectations. We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida

Dear Courtney, Thank you so much for sharing your positive experience with us! It gives us great joy to read that we were able to give you a memorable one time with us here at Una Vida. Your comments are extremely valuable to us as we strive to improve with each and every stay. We do invite you to stay with us upon your next trip to Tulum. With the upmost regards, Una Vida, Tulum

Dear Yuer, Thank you for sharing your feedback! Your comments are extremely valuable to us as we strive to improve with each and every stay. It gives us great joy to read you enjoyed your time with us here at Una Vida and Bardo, and that our staff exceeded your expectation. We do invite you to return to us upon your next visit to Tulum so that you may spend additional time with us! Warm regards, Una Vida

Dear Steven, Thank you so much for giving us a 5 out of 5 review! We are pleased that we exceeded your expectations. We do invite you to stay with us upon your next trip to Tulum. With the upmost regards, Una Vida, Tulum

Dear Mike, Thank you for taking the time to sharing your lovely comments. We are happy to read that you enjoyed your stay with us. We do look forward to your return. Kind regards, Una Vida

Dear Hasan, Thank you for taking the time for giving us a lovely review! We are happy to read that you enjoyed our ambiance and cuisine. We do welcome you to return to us upon your next visit to Tulum. Kind regards, Una Vida, Tulum

Dear Bill, We’d like to say thank you for taking the time to share your wonderful comments! All feedback is highly appreciated, as it enables us here at Una Vida to further develop our establishment and provide the best experience we can offer to our esteemed guests. In addition, your review will help our future customers to make more informed decisions to select us as their hotel destination here in Tulum, Mexico. Kindly contact our reservations team once you decide to come back and stay with us! Warm regards, Una Vida

Dear Alynna, We’d like to say thank you for taking the time to share your wonderful comments! All feedback is highly appreciated, as it enables us here at Una Vida to further develop our establishment and provide the best experience we can offer to our esteemed guests. In addition, your review will help our future customers to make more informed decisions to select us as their hotel destination here in Tulum, Mexico. Kindly contact our reservations team once you decide to come back and stay with us! Warm regards, Una Vida

Dear Amanda, Thank you for sharing your feedback! Your comments are extremely valuable to us as we strive to improve with each and every stay. We do welcome you to return to us upon your next visit to Tulum. Kind regards, Una Vida

Dear Brian, Thank you for sharing your wonderful feedback! Your comments are extremely valuable to us as we strive to improve with each and every stay. We are happy to read that you enjoyed your stay with us and that our staff and cuisine exceeded your expectations. We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do invite you to return to us upon your next visit to Tulum! Warmest regards, Una Vida and Hotel Bardo

Dear Sandra, Thank you for taking the time to share your lovely comments with us! We are glad you enjoyed your stay with us and we do welcome you to return to us upon your next visit to Tulum, hopefully in a room with another mattress! Kind regards, Hotel Bardo and Una Vida

Dear Yasunai, Thank you for sharing your wonderful feedback!! Your comments are extremely valuable to us as we strive to improve with each and every stay. We are thrilled that we made your time in Mexico memorable, and very happy to read that you enjoyed our hotels atmosphere, amenities, cuisine, and that our staff exceeded your expectations. We value guests like yourself who gives us reasons to continue to excel in creating an exceptional location for our guests' to fully enjoy. We do welcome you to return to us upon your next visit to Tulum! Warmest regards, Una Vida and Hotel Bardo