Una Vida

Photo gallery for Una Vida

Primary image
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
Terrace/patio

Overview of Una Vida

VIP Access

Una Vida

3.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park15 min walk
  • Popular LocationCenote Crystal4 min drive
  • Popular LocationCenote Calavera4 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive

Choose dates to view prices

About this area

Tulum

Una Vida is located in Tulum City Center, a neighborhood in Tulum, and is in the suburbs. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Traveling with kids? Consider LabnaHa Ecopark Adventures and El Toh Ecopark. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Dos Aguas Park - 15 min walk
  • Cenote Crystal - 4 min drive
  • Cenote Calavera - 4 min drive
  • Gran Cenote - 6 min drive
  • Las Palmas Public Beach - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive

Restaurants

  • Humo Tulum - 6 min walk
  • El Camello Jr - 6 min walk
  • Los Aguachiles Tulum - 6 min walk
  • La Barracuda - 8 min walk
  • Burrito Amor - 9 min walk

About this property

Una Vida

Family-friendly Tulum hotel in Tulum City Center with 2 outdoor swimming pools
This hotel features 2 outdoor pools, a full-service spa, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite. All 17 rooms offer comforts like pillowtop beds and premium bedding, plus free WiFi and balconies or patios. Rainfall showerheads, down comforters, and free bottled water are among the other amenities available to guests.
Una Vida offers 17 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: USD 10 for adults and USD 10 for children
  • 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour pool access
  • 2 outdoor pools
  • Full-service spa
  • Private picnics

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Welcoming dogs and cats only
1 per room (up to 33 lbs)
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

24-hour pool access
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 91 out of 130 reviews
5 - Excellent 70%
Rating 4 - Good. 24 out of 130 reviews
4 - Good 18%
Rating 3 - Okay. 7 out of 130 reviews
3 - Okay 5%
Rating 2 - Poor. 1 out of 130 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 130 reviews
1 - Terrible 5%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.9/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
An absolute gem of a property nestled in the jungle just far enough from busy town center but close enough to beach and restaurants. Aristides and his whole team plus Mara were exceptional as I was traveling alone. Please don’t hesitate to stay at Una Vida, trust me,it is everything you want in a hip escape in Tulum
Stayed 5 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Una Vida with my family. Loved our time there. Great staff! Especially Ari and Paola who made us feel so welcome. The pool is amazing and the rooms are great. Highly recommend. And Hotel Bardo next door is great - amazing yoga classes and drinks!
Stayed 4 nights in Mar 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una Vida is a beautiful small boutique hotel. As a guest you have access to the amenities of the hotel but also a sister property that is connected by a short walkway that is comprised of privately owned units. Between all of this there are multiple restaurants and bars. It is tropical and jungly during the day and mystical with many many candles around the property at night. The food is excellent. However, the best part of staying here is the staff. They are all SO helpful. Especially the front desk staff. They are available by text on WhatsApp at any time at all. They arranged transportation for us easily. One time we returned from dinner in town and had a miscommunication with our taxi driver. We wanted to use credit card but he refused to take it when we got to the hotel. Likely a language barrier. The front desk staff came out and paid the taxi out of his own money and allowed us to get cash to pay him back later. That is truly going above and beyond for guests.
Stayed 3 nights in Mar 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff, Ari at the front desk was amazing and made us feel welcomed and taken care of, the rest if the staff was great as well! everyone seemed to take pride in working at Una Vida. The room we stayed at had a plunge pool that was cleaned daily, and the heated pool was nice at night. Drinks were good and the free bikes to ride around town were a fantastic touch😊
Stayed 3 nights in Mar 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a beautiful place just a little hiccups with a non guest at the hotel at the pool. Other than that amazing. In addition tulum was my least favorite place in my tour of Yucatán, the traffic is ridiculous and the food isn’t authentic Mexican food. In spite of that una vida is located far enough from all that nonsense and near great cenotes and lagoons. Completely recommend!!!
Stayed 1 night in Feb 2022