Far from a resort!
Posted Apr 6, 2015
Thank goodness we rented a car & planned to spend every day somewhere beside NWP resort!
The staff was never visible, impossible to get ahold of, & unhelpful.
The property has tremendous potential but is completely uncared for. Broken lighting on the property, neglected & sparse landscaping, a completely useless fitness room with all broken equipment. A pool that does not run the filter system at all so it is extremely dirty & chemically imbalanced. A bartender who is absolutely uninformed & unfriendly. Broken TV, broken screen doors, ant infested, window sills filthy dirty, all the dishes mismatched & several broken.
No beach towels, a dirty blanket for the bed with holes in it, all the blinds broken, ceiling fans that made loud ticking noises, dirty old cabinets, & uncomfortable seating.
Expected to at least get clean towels once in a while, paper towel, or a few amenities. Had to buy everything at the store.
The beach was covered in seaweed, the umbrellas by the pool were lopsided & broken, the gate to enter & leave the place was difficult to open & broken on one side.
There was a message on our machine flashing that was from March 7th. Apparently nobody checks the place over thoroughly from the guests prior.
The closet floors were covered in dust balls & filthy dirty.
The shower floor was dirty & the water pressure was terribly weak.
When we asked the girls at the desk to help us with some of our concerns they told us we could go stay somewhere else.
Comment from Hotel Management
Jan 19, 2016 by resort manager, Hotel Management
I'm sorry to hear about your experience in April, I'm pleased to report that Northwest Point Resort in NOW UNDER NEW MANAGEMENT we pride ourselves on making every guest experience a very good one, we hope to see you again soon. Northwest Point Resort is a tranquil, quiet and relaxing destination with four miles of private beach to explore , outdoor pool and hot tub. We are located on a national marine park that sets us apart from the rest.