Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 220 out of 262 reviews
5 - Excellent 84%
Rating 4 - Good. 36 out of 262 reviews
4 - Good 14%
Rating 3 - Okay. 3 out of 262 reviews
3 - Okay 1%
Rating 2 - Poor. 2 out of 262 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 262 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.7/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very good service and room
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed at this hotel quite awhile ago but I hadn’t yet written a review. When I realised this, my first thought was that this hotel and its staff are absolutely deserving of a positive review as we had the best time there, so here are my thoughts! The hotel was so beautiful, clean and luxurious. The staff at the hotel were absolutely incredible and welcoming. They were so attentive that they somehow all knew our names! When we were walking around the property or at the breakfast bar or reception, we were always greeted with politeness and with a smile. I remember looking forward to breakfast every morning. The dining area is situated in nature next to a beautiful pond. The food was both buffet and a la carte with both Western options and very traditional options. In my personal view, the food was exceptional! They brought out these beautiful and tasty traditional desserts every morning which I was always eager to try. The hotel is also situated on a street with various local stores, restaurants and with easy access to the local rice farms. So if you’re looking for traditional food outside the hotel, there are plenty of great options! If we come back to Ubud for another holiday, there’s no question that we’ll be booking at Como Uma Ubud again!
Stayed 5 nights in Oct 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, delicious food, and very kind staff
Stayed 4 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best!
The Como is always the best! I travel quite often in Asia and there is no other hotel I would go back to anytime! They know how to make your stay perfect!
Stayed 3 nights in Mar 2020