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Reviews of The Oyster Box

5 out of 5
The Oyster Box
2 Lighthouse Road, Umhlanga, KwaZulu-Natal

Reviews

9.6

Exceptional

Rating 10 - Excellent. 232 out of 270 reviews" "
Rating 8 - Good. 26 out of 270 reviews" "
Rating 6 - Okay. 5 out of 270 reviews" "
Rating 4 - Poor. 6 out of 270 reviews" "
Rating 2 - Terrible. 1 out of 270 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fabrizio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved absoultey everything about this magnificent property. We look forward to our next stay.
Stayed 4 nights in Feb 2024
Response from NICOLE JACOBSZ on Feb 26, 2024
Dear Sir, Thank you so much for your review. We look forward to welcoming you back.Kind regards,NICOLE JACOBSZGuest Relations Manager

10/10 Excellent

Olivier

Stayed 4 nights in Jan 2024
Response from Justin (Guest Relations) on Jan 20, 2024
Dear OlivierThank you for taking the time to rate us.We look forward to welcoming you back!

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complim
Its was good however the fruit that was placed in the room was not checked.
Stayed 1 night in Nov 2023
Response from Justin (Guest Relations) on Nov 13, 2023
Dear AdrianIt was a pleasure having you back at The Oyster Box. Thank you for taking the time to rate and review us.We are saddened to hear that the fruit that was sent to your room for arrival was not to the standard that you have become accustomed to. We highly appreciate you reporting this to us and have addressed this with staff concerned. We look forward to welcoming you back, hopefully in the not too distant future, sir. Warm Regards,Justin (Director of Guest Relations)

10/10 Excellent

gamenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Justin on Oct 13, 2023
Dear gamenioThank your for taking the time to rate us.We look forward to welcoming you back soon.

10/10 Excellent

julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oyster Box is unique and exceptional in every way. It's like stepping back in time but with first rate modern service and attention to detail. The staff are all really lovely, nothing is too much trouble and its the best hotel I have stayed in.
Stayed 6 nights in Sep 2023
Response from Sereesha Rohith on Oct 11, 2023
Dear Julie,Thank you so much for your wonderful review, we are thrilled to know that you had a lovely stay and we look forward to welcoming you back in the near future. Have a wonderful dayKind Regards

10/10 Excellent

Nicholas, Fareham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another fabulous stay at the Oyster Box, such a wonderful place to stay and relax with ultra friendly and efficient staff. We especially look forward to the buffet breakfast, a great way to start the day, sat on the terrace looking out in to the Indian Ocean and spotting the passing whales and dolphins, such a treat. A special mention and thanks must go to Wesley and Clive along with their teams for looking after us as usual, can’t wait for next year.
Stayed 7 nights in Sep 2023
Response from Nicole on Sep 14, 2023
Dear Guest,Thank you for taking the time to post your review following your stay with us at The Oyster Box.We are thrilled to hear how you thoroughly enjoyed yourself and look forward to welcoming you back next year.

10/10 Excellent

Noluthando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oysterbox never disappoints 🏆
Stayed 1 night in Sep 2023
Response from Justin (Guest Relations) on Sep 11, 2023
Dear NoluthandoThank you for taking the time to rate us and give us feedback. We highly appreciate it!We look forward to welcoming you back, hopefully in the not too distant future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here !! One of the best hotels in SA!
This has to be one of the best hotels in South Africa. From service to offerings, to quality of offering, attention, cleanliness. Honestly i can not say one bad word about this hotel. If you can, definitely stay here!!! It is a beautiful stunning hotel! Regards,
Stayed 6 nights in Aug 2023
Response from Justin (Guest Relations) on Sep 6, 2023
Dear PedroThank you for taking the time to give us feedback. We are deeply grateful and thrilled that you enjoyed the service and the facilities and that you had a great stay with us.We look forward to welcoming you back, hopefully not in the too distant future.

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Justin on Jul 22, 2023
Dear JulieThank you for taking the time to rate us! We look forward to welcoming you back - hopefully in the not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing! Great service and stunning hotel
Stayed 1 night in Jul 2023
Response from Sereesha Rohith on Jul 12, 2023
Dear Anonymous,Thank you so much for your wonderful comments and excellent rating. We hope to welcome you back to The Oyster Box in the near future.Kind Regards

10/10 Excellent

Stuart, Winter Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in.
Response from Nix on May 30, 2023
Thank you for your feedback, we are happy you enjoyed your stay and look forward to you next visit.

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Oyster Box is one of my favourite hotels. The decor is beautiful and the ambiance warm and welcoming. The staff are attentive, helpful and pleasant giving excellent service. As usual the meals we had in the restaurants were delicious. All round another wonderful stay.
Stayed 5 nights in May 2023
Response from Justin (Guest Relations) on May 12, 2023
Dear ShirleyThank you for taking the time to write a review. We are happy to hear you enjoyed the food and that our staff took good care of you. We look forward to welcoming you back!

10/10 Excellent

Ferial

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a short stay both times, so we were unable to use the amenities, however we still had an absolutely amazing stay. Staff and service were exceptional, they were very friendly and always ready to assist, and go over and above. The rooms are beautiful, very comfortable and cater to all needs and they made a special surprise for us when we got to the room for our anniversary celebration. We had a sea-facing room which was absolutely stunning to wake up to the sound of the waves and go to sleep to the same. Food was delicious, and the oyster and sparkling wine breakfast buffet was absolutely delicious and catered to every taste. Definitely worth staying there. We would love to go back!
Stayed 1 night in May 2023
Response from Justin (Guest Relations) on May 11, 2023
Dear FerialThank you so much for taking the time to give us feedback and to rate us. We are thrilled that you enjoyed your anniversary surprise on this return stay.We look forward to welcoming you back - hopefully in the not too distant future!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest hotels we have ever stayed. I couldn't recommend more. Room/view was fabulous. Food exceptional and the staff superb.
Stayed 2 nights in Apr 2023
Response from Sereesha Rohith on Apr 25, 2023
Dear David,Thank you so much for your wonderful review.I am thrilled to hear that you have enjoyed your time with us. We look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Oyster Box Short Break
Excellent hotel and fantastic service
Stayed 3 nights in Feb 2023
Response from Sereesha Rohith on Mar 6, 2023
Dear Anonymous,Thank you so much for your wonderful comments. We look forward to welcoming you back in the near future. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Sereesha Rohith on Feb 22, 2023
Dear Anonymous,Thank you so much for your incredible rating, we look forward to welcoming you back in the near future.Have a wonderful day.Kind Regards

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we have ever stayed in.
Stayed 2 nights in Feb 2023
Response from Justin (Guest Relations) on Feb 8, 2023
Dear RaymondThank you for taking the time to rate us. We appreciate your feedback and look forward to welcoming you back!

10/10 Excellent

Manon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is idyllic, and the staff is very friendly. The location on the beach with a view of the light house is amazing. Just a great place to stay!
Stayed 2 nights in Jan 2023
Response from Bella on Jan 23, 2023
Thank you so much for your review.We are glad you enjoyed your stay and hope to see you back soon.

10/10 Excellent

JUSTIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a delight !
Amazing. The staff are charming and professional ! Breakfast is a feast And the hotel is stunning
Stayed 4 nights in Dec 2022
Response from Bella on Dec 17, 2022
Thank you so much for your feedback.We hope to see you back soon.

10/10 Excellent

Sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilizing and relaxing with such elegance.
It was an amazing experience, a treatment of royalty.
Stayed 2 nights in Dec 2022
Response from Bella on Dec 16, 2022
Thank you so much for your feedback.We hope to see you back soon.

10/10 Excellent

Adam

Stayed 1 night in Dec 2022
Response from Sereesha Rohith on Dec 12, 2022
Dear Adam,Thank you so much for taking the time to rate your stay with us. We look forward to welcoming you back in the near future.Kind Regards

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Bella on Dec 8, 2022
Dear ShivaniThank you for taking the time to review us.We wish you a fantastic festive season and hope to see you back soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paying attention to detail, customer service at i!
This truly was a 5 star experience!! My daughter literally didn’t want to leave, she called it home away from home. That’s how well they treated us. The service is amazing everyone takes you seriously as a guest. They seem to get it right all the time it wasn’t our first stay but they still managed to dazzle us with their hospitality. From the checking in, to the room, the food etc .
Stayed 5 nights in Aug 2022
Response from Sereesha Rohith on Sep 2, 2022
Dear Anonymous,Thank you so much for your wonderful comments about your stay. I am thrilled to hear how happy your daughter was. I hope to welcome you back again in the very near future.Have an amazing day! Kind Regards

10/10 Excellent

Tabitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most beautiful spots outside the Durban area. Love, love, love this hotel! Tabitha
Stayed 1 night in Aug 2022
Response from Justin on Aug 30, 2022
Dear TabithaThank you for taking the time to review us. We appreciate the lovely feedback!We look forward to welcoming you back soon!

10/10 Excellent

Mary Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our experience at The Oyster Box. It felt “old world” yet modern. The outdoor patio, main dining room and rooftop bar were really enjoyable. The staff is extremely welcoming. Food is quite good and it’s at a beautiful location, overlooking the ocean. The staff were wonderful.
Stayed 2 nights in Aug 2022
Response from Justin on Aug 24, 2022
Dear GuestThank you for taking the time to write a review. We appreciate your wonderful comments with regards to the staff and look forward to your return - hopefully in the not too distant future.

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, having stayed before and having appreciated the outstanding service and staff, I did feel the service in the Terrace had slipped somewhat.
Stayed 3 nights in Aug 2022
Response from Sereesha Rohith on Aug 23, 2022
Dear Shirley,Thank you so much for your review.Would you kindly provide me with more feedback with regards to the service you received in The Ocean Terrace during your stay.You are also most welcome to email me directly at butler1@oysterbox.co.za.I look forward to your response. Have a lovely day further.Kind RegardsGuest Relations Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sereesha Rohith on Jul 16, 2022
Dear Jeremy, Thank you so much for your incredible rating of your stay. We look forward to welcoming you again in the near future. Kind Regards

10/10 Excellent

Nicholas, Fareham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oyster box is a fabulous place to stay, very luxurious with outstanding staff. This was our third stay here and are looking forward to our next visit. The buffet breakfast on the terrace is superb and sets you up for the whole day, Oysters, curry and champagne, what’s not to like!!! A long leisurely breakfast has to followed by a walk along the vey clean and safe promenade, what a fabulous stay.
Stayed 7 nights in Jun 2022
Response from Justin on Jul 4, 2022
Dear Nicholas Thank you for taking the time to write us a review. We are overjoyed by your experience with us an look forward to welcoming you back, hopefully in the not too distant future!

10/10 Excellent

Sandile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Sereesha Rohith on Jun 6, 2022
Dear Sandile, Thank you so much for your rating of your stay at The Oyster Box. We look forward to welcoming you back in the near future. Kind Regards

10/10 Excellent

Isaac, Tel Aviv

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Before our arrival we received a questionnaire from the hotel asking us what our preferences were in several areas. We were met at the airport by a friendly chauffeur who drove us to the hotel and offered us bottles of water of our choosing. On arrival at the hotel we were welcomed by a welcoming party. Of particular note was the adherence to Covid-19 precautions with every item touched being wiped clean. As we were returning to the hotel after 53 years, having spent our honeymoon at the hotel in 1969, we were granted an upgrade to a beautiful sea and lighthouse facing room. Soon after our settling into our room we were presented with a bottle of champagne and of water as well as plates of cakes . We stayed at the hotel for 5 nights, ate at the bar restaurant on 2 occasions and enjoyed the wonderful and varied breakfasts. All in all we rate the Oyster Box as one of the very best hotels we have every stayed at. Very highly recommended.
Stayed 5 nights in May 2022
Response from Sereesha Rohith on Jun 13, 2022
Dear Issac, Thank you so much for your wonderful review, I am thrilled that you had a wonderful stay with us. My team and I hope to welcome you back again very soon. Have a magnificent day. Kind Regards

10/10 Excellent

Meg

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievably perfect! Loved the staff and beauty of this exquisite hotel.
Stayed 2 nights in May 2022
Response from Justin on May 17, 2022
Dear valued guest Thank you for taking the time to rate us and give us feedback.

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every minute of our stay…
Stayed 3 nights in Apr 2022
Response from Justin on May 10, 2022
Dear guest Thank you for taking the time to rate us and for the great feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Timothy, DOLLAR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel with wonderful staff.
Stayed 2 nights in Apr 2022
Response from Justin on Apr 16, 2022
Dear sir Thank you for the lovely feedback. We look forward to welcoming you back soon!

10/10 Excellent

Marius

Stayed 2 nights in Mar 2022
Response from Sereesha Rohith on Apr 6, 2022
Dear Marius, Thank you so much for your rating, we hope to welcome you back in the near future. Have a wonderful day further. Kind Regards

10/10 Excellent

Wihan

Stayed 3 nights in Mar 2022
Response from Sereesha Rohith on Mar 30, 2022
Dear Wihan, Thank you so much for your rating of your stay at The Oyster Box Hotel. We look forward to welcoming you back in the near future. Kind Regards

10/10 Excellent

ARVIND

Stayed 1 night in Mar 2022
Response from Sereesha Rohith on Mar 19, 2022
Dear Arvind, Thank you so much for your wonderful rating. We look forward to welcoming you back in the near future. Kind Regards

10/10 Excellent

Morongwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Sereesha Rohith on Mar 10, 2022
Dear Valued Guest, Thank you s much for your rating of our hotel. We look forward to welcoming you back in the near future. Kind Regards

10/10 Excellent

Wiseman

Stayed 1 night in Aug 2021
Response from Justin on Sep 17, 2021
Dear Guest Thank you for taking the time to rate us! We look forward to welcoming you back. Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing Stay Made our stay special
Stayed 1 night in May 2021
Response from Justin on Jun 6, 2021
Dear Anonymous Thank you for taking the time to write a review and rate us. We look forward to welcoming you back! Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience at the Oyster Box
Outstanding hotel that goes above and beyond to curate the most exceptional experience for their guests. Sublime location on South Africa’s eastern coastline with unparalleled vista and service to please the most discerning traveller.
Pool side
Sunrise
Entrance
Beach
Stayed 1 night in Apr 2021
Response from Justin on Apr 14, 2021
Dear Valued Guest It was an absolute pleasure hosting you at The Oyster Box. Thank you for taking the time to rate us and leave such a lovely review. We look forward to welcoming you back, hopefully not in the too distant future. Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2021
Response from Justin on Mar 27, 2021
Dear sir Thank you for taking the time to rate us. We look forward to welcoming you back!

10/10 Excellent

Juan-Ettienne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oysters Box stay
Amazing stay, never felt so at home in a hotel.
Stayed 1 night in Oct 2020
Response from Sereesha Rohith on Nov 2, 2020
Dear Juan-Ettienne, Thank you so much for your review. I am thrilled that you had an amazing stay and felt so at home. we look forward to welcoming you back in the near future. Kind Regards

10/10 Excellent

Thabiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This was a great experience with excellent service. The room was very comfortable and staff were really friendly and accommodating.
Stayed 1 night in Oct 2020
Response from Tiffany Gore on Oct 26, 2020
Dear Guest Thank you for taking the time to rate us. We are thrilled that you had such an enjoyable experience with us. We look forward to welcoming you back, hopefully in the not to distant future! Warm Regards

4/10 Poor

Danie

Liked: Cleanliness, property conditions & facilities
We stayed for one night as a romantic getaway. The room was small with a sea view and little verandah but nothing special for the 350usd a night price tag. The breakfast was under par for a 5 star hotel, and the service was also not great. The hotel itself is beautiful and the location is great, but at this price tag not to be recommended.
Stayed 1 night in Sep 2020
Response from Angela Venniker on Oct 5, 2020
Dear Danie, Thank you for staying with us, we truly appreciate you choosing The Oyster Box. I would like to take this opportunity to convey my heartfelt apologies for the service you experienced. I can assure you we are trying everything in our power to provide all we could before and sadly have had to limit various things due to government regulations and the circumstances surrounding Covid-19. We do have various rooms to book in the hotel including suites that provide more space than the room you booked. I would however like to kindly request for you to consider staying with us again so that we may have the chance to make this up to you. While I realize it will not take away the experiences of your last stay, I would like to extend a complimentary night’s stay in one of our beautiful suites as part of your next booking as a small token of our apologies, as we would sincerely appreciate the opportunity to regain your faith in our service delivery. I hope to hear from you and please accept our heartfelt apologies once again. Warm Regards, Angela Venniker Revenue & Reservations Manager

4/10 Poor

Jaco

Disliked: Staff & service
Overrated
I have stayed a lot of times in the Beverly Hills hotel across the road and it was always a dream to stay in the Oyster Box. After n tiresome trip with Covid 19 regulations we arrived at the hotel hungry and I wanted a salad. We could only order from current menu being send from one restaurant to another (16:00 in afternoon). Well I had to settle for a scone and tea. As a gold member on hotels.com no one offered us any of the extras that was promised. No free bottle of wine, we could not have a late check out and also no R95 credit on food as promised. The only good thing was we had to check out at 11 and we had high tea from 12 to 4 as our flight was at 18:00. This was a very disappointing experience, I will definitely not be back at the Oysterbox soon.
Stayed 2 nights in Aug 2020
Response from Sereesha Rohith on Sep 2, 2020
Dear Mr. Jaco, Thank you so much for your feedback. We would like to profusely apologize for the negative experience that you had with us during your stay. We take feedback like this very seriously and ensure that the proper measures are taken to avoid incidents like this from happening again in future. kindly note that you will be receiving an email from our Acting General Manager, Tyler Liebenberg. Kind Regards

8/10 Good

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Justin on Aug 12, 2020
Dear valued guest Thank you for taking the time to rate us. We look forward to welcoming you back in the future!

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Justin on Mar 2, 2020
Dear Guest Thank you for taking the time to rate us. We look forward to welcoming you back, hopefully in the not to distant future! Warm Regards, Justin P . Botha Director of Guest Relations

10/10 Excellent

Rachel, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is incredible however breakfast service was slow even with lots of staff
Stayed 5 nights in Feb 2020
Response from Justin on Feb 20, 2020
Dear guest Thank you for taking the time to rate us. We are thrilled you enjoyed the food! Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Justin on Feb 10, 2020
Dear Sir Thank you for taking the time to rate us! We look forward to welcoming you back in the future. Warm Regards, Justin P. Botha Director of Guest Relations

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Sereesha on Feb 5, 2020
Dear Simone, Thank you so much for your rating. We look forward to welcoming back in the near future. Kind Regards