Usfan Vacations from CLP326.251

Good customer service and clean rooms. Excellent location.

We stayed at Address Jabal Omar Makkah for 14 days, alhamdulillah, and it was truly a beautiful experience for me and my partner. From start to finish, the service was exceptional and made our stay even more special. A special thank you to the restaurant team. The manager, Suhan Shaikh, and the staff members Mohammed Asif Uddin and Mohammed Sameer were absolutely amazing with us. They really took care of us throughout our stay. My family has a gluten allergy, and they went above and beyond to accommodate her needs. They arranged gluten free bread for us and even provided separate spreads like Nutella to avoid any contamination. Every single day we were welcomed with warm smiles and genuine kindness. Their professionalism and thoughtfulness did not go unnoticed. We would also like to thank our cleaner, Jahanghir Alam, who did a fantastic job. He was kind, humble, and always ready to help. He kept our room spotless and made sure we had everything we needed at all times. Overall, our stay was comfortable, peaceful, and memorable. We are truly grateful for the outstanding hospitality and would highly recommend this hotel to anyone visiting Makkah (do note, it can be an issue for the elderly or any mobility issues as it’s a bit of a walk with stairs or a shuttle bus and again stairs/lifts to get to the haram but great for younger people). May Allah put barakah in all of their work, Ameen.

Overall it was a positive stay. The staff are very helpful and the rooms are clean and comfortable. The location had a lot of construction so it was very noisy during the day. The wifi was abysmal. The breakfast was ok, could benefit from more variety and better quality food.

Great location and very clean hotel. However, the receptionist was rude, did not speak English well, and was unprofessional for a 5-star hotel. Pool service was poor no menu available, and it took almost 45 minutes to receive one. Other than that, the hotel is very good.

The room was spacious, and the staff members were friendly. Amazing Red Sea view.