Very poor check in experience, no indications to get the keys, which we had to collect from a different place (nothing to do with the name of the place on our booking), before going to another place again to find the appartement, by ourselves. 40min altogether walking around the city with kids
2025 年 2 月入住 1 晚
真实点评
2/10 糟糕
Sean
2025 年 2 月 4 日
不满意:清洁度、服务设施、住宿条件和设施、沟通体验
I had reserved an apartment last week from Monday to Saturday. When I arrived on Monday it was very late but there was a rotten smell in the bathroom drain that was the strongest thing I have ever felt in my life. Also the Pictures were not at all like the actual apartment. The pictures were very nice of the nicest units they had, and the actual apartment was a dump, run down, old, and extremely meager. There was also no wifi and upon complaining they told me to read the fine print next time!!!
They came to try to fix the smell, but they couldn't do anything, nor would they change my apartment. I wanted to leave from the second day but they told me they weren't going to give me my money back if I left early. In the end it was so horrible that I left a day early since I couldn't stand that smell anymore. It was the most horrible stay I have ever had to endure in my life and they didn't offer anything about it. It seems horrible to me that until now they have not offered me a refund. Aren't they going to do anything about it?
2025 年 1 月入住 5 晚
真实点评
2/10 糟糕
fabienne
2023 年 3 月 2 日
不满意:沟通体验,客房舒适度
Photos mensongères
Nous sommes dans le logement au Pas de la Case que nous avons trouvé via votre site. Le logement ne correspond absolument pas aux photos présentées. Le logement ne requiert pas les infos fournis. Les radiateurs électriques sont posés à même le sol. Le réseau électrique est à faire peur. Des odeurs nauséabondes sont présentes. L’agence nous balade après nous avoir dit qu’ils nous changeraient de logement.Nous sommes insatisfaits déçus.
A fuir…
2023 年 2 月入住 4 晚
真实点评
8/10 不错
denis
2018 年 1 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Appartement très bien situé dans une copropriété très proche du centre ville, malheureusement il y a trois pub de nuit juste à côté donc énormément de bruit avec les jeunes dans la rue.
2018 年 1 月入住 2 晚
真实点评
6/10 一般
pascale
2016 年 4 月 17 日
bien mais pas du 1er coup
1er appartement nul nous avons du changer d'appartement le 2eme étais bien
真实点评
2/10 糟糕
Oisin
2015 年 1 月 9 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Terrible setup. Left out in the snow for 3+ hours
Terrible setup. Arrived late at night to find the apartment was not in the given address. The phone number given was all in Spanish and was an answering machine only. It gave an Andorran number that rang out. After 3 hours of walking around in the snow we finally found some helpful people who encountered the same problem the night before. They gave us a contact number of someone. 4 phone calls later we found there was someone that had our apartment keys and we had to pay him an extra €35 to get the keys and we were given an address and told to find it ourselves.
All in all terrible experience and will most definitely not be staying with them again.