Torre veneciana: Tours y Actividades

I had booked triple room and was given a king bed with bunk beds that closed off the windows and prevented wardrobe or fridge opening. The tv nor aircon worked when i complained I was given choice of two rooms one king size with hardly any light the other was a twin which I took. The bathroom bidet was covered with hair and the aircon was peeling off from ceiling . The walls had marks and bathroom was stained. The manager wouldn’t give me refund for choosing smaller room despite nothing working.. the manager charged €20 fee for early check in and then I asked her for iron she said she will get it 3 hours later I still didn’t get it. I then asked for a map of city she said she hasn’t got any yet but will give me one later which she didn’t. Worst first impression of a new country I’ve ever had and worst customer experience.