Standard Room, 1 King Bed | Television

Reviews of Divya Sutra Plaza and Conference Centre, Vernon, BC

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 54 out of 126 reviews" "
Rating 8 - Good. 39 out of 126 reviews" "
Rating 6 - Okay. 16 out of 126 reviews" "
Rating 4 - Poor. 5 out of 126 reviews" "
Rating 2 - Terrible. 12 out of 126 reviews" "

8.0/10

Cleanliness

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wilbert

Liked: Cleanliness, property conditions & facilities
The were all very friendly and professional. Alex was always smiling and very helpful. Thank you for the very nice stay.
Stayed 5 nights in May 2024
Response from Divya Sutra Management on May 10, 2024
Dear Wilbert,Thank you for your wonderful feedback. We are glad that you found our front desk staff Alex was always smiling and tends to be very helpful. We would love to welcome you back again soon!Sincerely,Divya Sutra Management

10/10 Excellent

stuart

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff
Stayed 1 night in May 2024
Response from Divya Sutra Management on May 9, 2024
Dear Stuart,Thank you for recognizing our staff! We take pride in providing exceptional service to our guests, and we're delighted to hear that you had a positive experience with our team members. Your kind words will be shared with our staff, as they strive to make each guest's stay memorable and enjoyable. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to welcoming you back to Divya Sutra Plaza and Conference Centre in the future!Sincerely,Divya Sutra Management

8/10 Good

Sheila Mae

Traveled with partner
Liked: Cleanliness, amenities
Great location! It’s in the middle of the city. The rooms are neat and tidy. The price is very appreciated for a 2-night stay. Looks like there are many things they are currently working on in the hotel which is great.
Stayed 2 nights in May 2024
Response from Divya Sutra Management on May 9, 2024
Dear Sheila,Thank you for your positive feedback! We're delighted to hear that you found Divya Sutra Plaza and Conference Centre's location convenient and enjoyed the cleanliness of our rooms. We strive to provide exceptional value for our guests, and we're thrilled that you found the price of your two-night stay to be very appreciated.We're constantly working to enhance our guests' experience, and it's fantastic to hear that you noticed our efforts. Your satisfaction is our priority, and we're grateful for your support. We look forward to welcoming you back for another enjoyable stay!Sincerely,Divya Sutra Management

10/10 Excellent

kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and beds are comfortable and prices excellent.
Stayed 4 nights in May 2024
Response from Divya Sutra Management on May 8, 2024
Dear Kathleen,We're glad to hear that you found our staff very helpful, our beds comfortable, and our prices excellent during your stay! Providing exceptional service, comfortable accommodations, and great value for our guests are our top priorities, and we're delighted that we could meet your expectations in these areas.Your feedback means a lot to us, and we're grateful for your kind words. We strive to ensure that every guest has a positive experience with us, and we're pleased to hear that we succeeded in making your stay enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future! Sincerely,Divya Sutra Management

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities
Staff pleasant and easy to talk to.
Stayed 1 night in May 2024
Response from Divya Sutra Management on May 8, 2024
Dear Joan,We're delighted to hear that you found our staff pleasant and approachable during your stay! Providing friendly and attentive service is a cornerstone of our hospitality philosophy, and we're glad that our team made a positive impression on you.Your feedback is greatly appreciated, and we'll be sure to share your kind words with our staff members. Knowing that our guests feel comfortable interacting with our team is incredibly rewarding for us.Thank you for choosing, Divya Sutra!Sincerely,Divya Sutra Management

10/10 Excellent

Claude, Langley

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable, friendly service and good price.
Stayed 2 nights in May 2024
Response from front desk on May 7, 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

10/10 Excellent

Ram

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay for best price
Stayed 1 night in May 2024
Response from front desk on May 7, 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

10/10 Excellent

Claude, Langley

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, affordable, friendly service.
Stayed 1 night in May 2024
Response from front desk on May 7, 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

6/10 Okay

Manprit

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Divya Sutra Management on May 7, 2024
Dear Manprit,We appreciate your rating and would like to ensure that your experience meets your expectations. If there's anything specific we can improve upon or address, please feel free to reach out to our team. We're here to assist you.Sincerely,Divya Sutra Management

6/10 Okay

Dennis

Traveled with family
Liked: Cleanliness
Need some work on the house keeping but the room was clean.
Stayed 3 nights in May 2024
Response from front desk on May 7, 2024
Dear Dennis, we appreciate you taking the time to let us know about your experience! We are trying our best to insure the best experience for our guest and your review help us on getting close to do so we will try our best to improve our house keeping and we are hope to see you again soon.thank you

4/10 Poor

Zaheen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was too old and most of the amenities promised were present in the room but not in working condition.
Stayed 1 night in May 2024
Response from Divya Sutra Management on May 8, 2024
Dear Zaheen,Thank you for bringing this matter to our attention. We appreciate your feedback regarding the condition of the amenities in your room. Our aim is always to ensure that all facilities are in good working order for our guests' comfort and satisfaction.While we take your concerns seriously, it's important to note that we haven't received any previous reports regarding this issue. However, rest assured, we will investigate the matter thoroughly to address any maintenance issues promptly and ensure that all amenities are in optimal condition for our guests.Sincerely,Divya Sutra Management

8/10 Good

ERIN

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, clean and good size room. It would have been nice if the hot tub was functional. I would return on my next visit.
Stayed 5 nights in Apr 2024
Response from Divya Sutra Management on May 7, 2024
Dear Erin,Thank you for the feedback. We strive to provide a seamless experience for our guests. We diligently work to address and resolve any maintenance issues promptly to minimize inconvenience to our guests. Your comfort and satisfaction are our top priorities, and we appreciate your understanding and patience in such situations. We're committed to ensuring that your stay with us is enjoyable and memorable, and we look forward to welcoming you back for a flawless experience in the future.Sincerely,Divya Sutra Management

8/10 Good

Sandeep

Stayed 1 night in May 2024
Response from Divya Sutra Management on May 7, 2024
Dear Sandeep,Thank you for your fantastic rating! We're glad to hear that you had a wonderful experience during your stay with us. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely,Divya Sutra Management

4/10 Poor

Keith, Coquitlam

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Based on my experience, the night person is untrustworthy. The truth is not always his preferred method of communication.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on May 8, 2024
Dear Keith,We appreciate your feedback regarding the night staff's communication. It's possible that there may have been miscommunication, and we take this concern seriously. Rest assured, we will address this internally to ensure clarity and professionalism in all guest interactions. If there's anything specific you'd like to discuss further or if we can assist you in any way, please don't hesitate to reach out. Sincerely,Divya Sutra Management

10/10 Excellent

brad

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place! Staff are wonderful!
Stayed 1 night in Apr 2024
Response from front desk on May 7, 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

8/10 Good

Kiara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved how friendly the staff were!
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on May 1, 2024
Dear Kiara,Thank you for your wonderful review of Divya Sutra Plaza and Conference Centre, Vernon! We're happy to hear that our friendly staff made your stay memorable. It's always our goal to provide exceptional service, and we're delighted that you experienced just that. We look forward to welcoming you back on your next visit!Sincerely,Divya Sutra Management

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities
An older property but well maintained, clean and comfortable bed. Good price.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on May 1, 2024
Dear Ana,Thank you for sharing your experience at Divya Sutra Plaza and Conference Centre Vernon! We're delighted to hear that you found our property well-maintained, clean, and comfortable. Providing great value for our guests is important to us, and we're glad you found the price to be good. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely,Divya Sutra Management

8/10 Good

Brodie

Shopping close
Stayed 3 nights in Apr 2024
Response from Divya Sutra Management on Apr 30, 2024
Dear Brodie,We're glad to hear that you found Divya Sutra conveniently located close to shopping areas. We strive to provide our guests with easy access to nearby amenities and attractions to enhance their stay. If you need any recommendations or assistance with shopping during your visit, please don't hesitate to ask our friendly staff. We hope you have a wonderful time exploring the area, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Divya Sutra Management

8/10 Good

Cam

Liked: Cleanliness, property conditions & facilities
Everything was great and wouod definitely stay again
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 30, 2024
Dear Cam,Thank you for your positive feedback! We're happy to hear that you had a great experience during your stay with us and that you would choose to stay again in the future. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay! Sincerely,Divya Sutra Management

4/10 Poor

Dana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 30, 2024
Dear Dana,Thank you for your feedback. We strive to provide exceptional service and accommodations for all our guests. If there are any specific areas where we can improve, we would greatly appreciate your insights. Your satisfaction is our top priority, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Divya Sutra Management

8/10 Good

MD Noor Gani

Traveled with family
Liked: Amenities
It was great experience. Only one issue we found elevator was smelling like pesticide
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear MD Noor,Thank you for your feedback! We take the cleanliness and safety of our hotel very seriously, and we regularly use disinfectants to maintain a hygienic environment for our guests. The smell you experienced in the elevator was likely from our disinfectant, which we use to ensure the highest standards of cleanliness throughout the property. We apologize for any inconvenience this may have caused and assure you that the odor is a temporary result of our thorough cleaning procedures. Your comfort is important to us, and we appreciate your understanding as we strive to maintain a clean and safe environment for all our guests. Sincerely,Divya Sutra Management

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good rates, polite staff
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear Andrew,We're delighted to hear you found our rates competitive and our staff polite during your stay. Providing excellent service is a top priority for us, and we're glad to see it reflected in your experience. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future!Sincerely,Divya Sutra Management

10/10 Excellent

brice

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Shivam was very helpful and did/does a stand up job and deserves a raise in pay!!!im very happy and will recommend this place to veryone that comes to vernon thank you
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear Brice,Thank you so much for your glowing review! We're happy to hear that Shivam's exceptional service made such a positive impression on you. We'll be sure to pass along your kind words and recognition. Your recommendation means the world to us. We look forward to welcoming you back!Sincerely,Divya Sutra Management

8/10 Good

delia

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
I had medical needs and it was awesome for it. I will probably use them again for my upcoming surgery.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 26, 2024
Dear Delia,I'm so glad to hear that Divya Sutra was able to meet your medical needs during your stay! Providing a supportive environment for our guests is important to us, especially during challenging times like surgery preparations. We're honored that you're considering us again for your upcoming surgery, and we'll be here to ensure your comfort and well-being every step of the way. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Divya Sutra Management

8/10 Good

Khwaja

Liked: Cleanliness, amenities
Food service
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Khwaja,It's wonderful to know that you enjoyed our food service! Providing delicious meals and excellent dining experiences is a priority for us. We hope to have the pleasure of serving you again soon!Sincerely,Divya Sutra Management

10/10 Excellent

Lyle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very happy with the stay
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Lyle,Thank you for the feedback. We're glad that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Divya Sutra Management

8/10 Good

Francine, Cresron

Traveled with partner
Great clean hotel , staff helpful and friendly .
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Francine,We're glad to hear that you had a great experience during your stay at Divya Sutra! Providing a clean and welcoming environment, along with friendly and helpful staff, is a top priority for us. Your kind words mean a lot to our team, as we continuously strive to create memorable experiences for our guests. Sincerely,Divya Sutra Management

10/10 Excellent

Hun, Winnipeg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Faily good
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 25, 2024
Dear Hun,Thank you for sharing your rating with us.Your feedback is valuable to us as we strive to provide exceptional stays for all our guests. We hope to welcome you back in the future!Sincerely,Divya Sutra Management

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is a big complex. Hotel, restaurant, liquor store, commercial gym(?). Small workout area off lobby, pool, courtyard. Airy and bright. Shopping center and major grocery store across the street, other shopping and restaurants close by. The thing about the hotel? The staff! They were all professionally well dressed, and they were all helpful and warmly friendly.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Diana,Thank you for your detailed review! We're happy to hear that you enjoyed the amenities and convenience of our complex, including the hotel, restaurant, liquor store, commercial gym, and other facilities. It's wonderful to know that you found our workout area, pool, courtyard, and overall ambiance to be airy and bright. We take great pride in providing a comfortable and convenient environment for our guests.Most importantly, we're delighted that our staff made a positive impression on you. Our team strives to provide exceptional service, and we're glad that you found them to be professionally well-dressed, helpful, and warmly friendly. We'll be sure to pass along your kind words to our staff, as they'll be happy to hear that their efforts were appreciated.Thank you for choosing Divya Sutra, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely,Divya Sutra Management

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older but recent refresh is very nice.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Stacey,Thank you for your feedback! We're glad to hear that you appreciated the recent refresh of Divya Sutra. We continuously strive to update and improve our facilities to provide a comfortable and enjoyable experience for our guests. We're pleased that you found the updates to be very nice, and we hope you had a pleasant stay overall. We look forward to welcoming you back in the future!Sincerely,Divya Sutra Management

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is outdated but if that isn't a problem for you, this place is a nice affordable option. The staff was incredibly friendly and the property was clean and comfortable. It was quiet and located next to the mall and a bunch of food options. The room had a little fridge and microwave which was so handy, and the room also had a fan which for me is a huge plus. I will definitely be staying there if I need to go to Vernon in the future.
Response from Divya Sutra Management on Apr 22, 2024
Dear Jennifer,Thank you for your feedback! We're pleased to hear that you found Divya Sutra to be a nice and affordable. Providing comfortable accommodations at a reasonable price is important to us, and we're glad that you enjoyed your stay overall. We're happy to hear that our staff was incredibly friendly and that the property was clean and comfortable for you. It's great to know that you appreciated the convenience of having a fridge, microwave, and fan in your room, as well as the quiet location near the mall and food options. We look forward to welcoming you back when you visit Vernon in the future! Sincerely,Divya Sutra Management

10/10 Excellent

Clarisa

Liked: Cleanliness, property conditions & facilities
Staff was very attentive to my needs . Excellent service . Thank you
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Clarisa,Thank you for your kind words! We're happy to hear that our staff provided you with excellent service and were attentive to your needs during your stay. Ensuring our guests feel well taken care of is our top priority, and we're glad that we could exceed your expectations. We'll be sure to pass along your appreciation to our team. We look forward to welcoming you back soon!

10/10 Excellent

Todd

Stayed 2 nights in Apr 2024

10/10 Excellent

inna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 22, 2024
Dear Inna,Thank you for taking the time to leave us a 5-star review! We appreciate your positive rating and we are happy to know that you had a great experience during your stay with us. We look forward to welcoming you back in the future!Sincerely,Divya Sutra Management

2/10 Terrible

Lori

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the website are deceiving. The curtains were unhooked and hanging down from the curtain rod. The transition strip between the tile floor and carpet wasn’t even screwed. There were stains all over the bathroom vanity top and what looked to be razor cuts. The mirror was broken and siliconed together and the bathtub had a permanent dirty ring around the drain. I had to bang on the wall of the adjacent room at 2:00 am to remind them that others might be trying to sleep. It’s what you get for under $100 a night now. Disgusting!
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on Apr 18, 2024
Dear Lori,Thank you for your feedback. The photos posted online are all raw and unedited. Regarding your observations about the rooms, it's important to note that while we strive to maintain our accommodations to the highest standards, individual preferences and perceptions may vary. Our team continually works to ensure that our facilities are well-maintained and provide a comfortable environment for our guests. Rest assured, your feedback will be carefully reviewed to identify areas for improvement. We value your input as it allows us to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Divya Sutra Management

8/10 Good

Renata

Liked: Cleanliness
clean and very friendly
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 12, 2024
Dear Renata,Thank you for your kind words! We are happy to hear that you found our hotel clean and our staff very friendly. Maintaining a high level of cleanliness and providing exceptional service are top priorities for us. We look forward to welcoming you back again soon!Sincerely,Divya Sutra Management

2/10 Terrible

Darren

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 11, 2024
Dear Darren,Thank you for taking the time to leave a review. We value all feedback, and if there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We are committed to providing exceptional service and would appreciate the opportunity to address any concerns you may have had. Thank you for choosing our hotel, and we hope to have the chance to make it right in the future.Sincerely,Divya Sutra Management

2/10 Terrible

Kayla

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty, especially the shower. Little effort given in up keeping the property.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 9, 2024
Dear Kayla,We strive to maintain high standards of cleanliness and comfort throughout our hotel. However, occasional lapses may happen, and we apologize for any inconvenience this may have caused you. Our dedicated housekeeping team works diligently to ensure all rooms are thoroughly cleaned and well-maintained. We appreciate your feedback as it allows us to address areas for improvement and better serve our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Divya Sutra Management

8/10 Good

Andrew

Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 29, 2024
Dear Andrew,Thank you for the 5-star rating! We're glad to hear that you enjoyed your stay with us. If you have any specific feedback or suggestions on how we can further enhance your experience in the future, please feel free to share. We look forward to welcoming you back again soon!Sincerely,Divya Sutra Management

6/10 Okay

Tashina

Liked: Property conditions & facilities
the staff almost didn’t give me my deposit back because there was makeup on one of the towels.
Stayed 2 nights in Mar 2024
Response from Divya Sutra Management on Apr 8, 2024
Dear Tashina,We regret any inconvenience you experienced regarding your pre-authorized incidentals, we'd like to clarify that our policy regarding the pre-authorized incidentals is clearly outlined to ensure transparency for all guests. Our front desk team ensures that guests are informed both before and upon checking in. The hotel policy regarding incidentals, such as makeup on towels, is in place to uphold our high standards of cleanliness and to cover any necessary cleaning or replacement costs. Thanks for understanding! Sincerely,Divya Sutra Management

10/10 Excellent

linda

Liked: Cleanliness, amenities, property conditions & facilities
I shared a review, its in a perfect location. The Hotel staff is very friendly , very helpful and as its own restaurant excellent prices and tasty! The Hotel pool is open and comfertable good size rooms! Very comfertable beds. I would definitely recommend a stay or multiple stays:))))
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on Apr 5, 2024
Dear Linda,Thank you so much for your glowing review! We're happy to hear that you enjoyed your stay with us and found Divya Sutra to be in a perfect location. It's wonderful to know that our staff provided friendly and helpful service, and that you appreciated the excellent prices and tasty food at our restaurant. We're glad you found our pool comfortable and enjoyed the spacious rooms and comfortable beds.Your recommendation means a lot to us, and we would be honored to welcome you back for future stays!Sincerely,Divya Sutra Management

6/10 Okay

Richard

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pool and sauna were nice. Hot tub down but looked like it seen better days. No elevator available for 2nd floor
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Thank you very much for taking time to write about us on your recent stay. I am glad to hear that you enjoyed our pool and sauna. We are sorry for the hot tub not being in working condition. We will try to fix it as soon as possible.Thank you for staying with us and we will hope to see you again.Thank you.

4/10 Poor

Amy

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 7, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. I am sorry to hear that you were disappointed with your stay, as we do strive to ensure that all of our guests have a good experience while staying with us. I will find out what was the case with your room and rectify this issue right away.

6/10 Okay

Monika

Liked: Cleanliness
Average experience staying in this property….
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 2, 2024
Dear Monika,Thank you for your feedback. We strive to provide exceptional service to all our guests, and we would value the opportunity to learn more about your stay and how we can improve. Please feel free to reach out to us directly so we can better understand your concerns. Your satisfaction is our top priority. We look forward to welcome back you in the future!Sincerely,Divya Sutra Management

10/10 Excellent

Pramod

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing experience
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. We are happy to hear we were able to provide an exceptional stay for you and we hope to welcome you here again. Thank you for your business.

10/10 Excellent

edward

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Divya Sutra Management on Apr 2, 2024
Dear Edward,Thank you so much for taking the time to leave us such a perfect review! We are happy to hear that you enjoyed your stay with us and that we met your expectations. It was our pleasure to host you, and we hope to welcome you back again soon for another wonderful experience. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable. Sincerely,Divya Sutra Management

2/10 Terrible

Silas

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My girlfriend and I booked a room here, ahead of time we called to make sure the hot tub was open (we only wanted to stay somewhere to use a hot tub). They told us that it was open, but upon checking in to our room, and making our way to the pool area, the hot tub was closed for maintenance. Very disappointing seeing as though I verified it was open before arriving. The room was gross, stains all over the carpet, hairs on our bed, the tv remote was covered in a greasy substance, the sink drain had disgusting hairs clogging it, the fridge leaked on the inside spoiling our food, the shower curtain rod was about to fall off. The room had no lock on the inside of the door, which made the environment feel very unsafe. Overall, the room looked absolutely nothing like the photos showed online. The pictures online represent a newly renovated room, and bathroom with a large sink. Our room had old sinks, old counters, old showers. We also had a lady in the morning banging on doors in the hallway for 10 minutes , she tried using her key card to get into our room multiple times. Very disappointing stay. I feel as though we were extremely misled with what we thought the room would look, and be like. We’ll never be staying here again. 0 stars.
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 1, 2024
Dear Silas,After conducting a thorough check and investigation, we found that we did not receive any reports regarding this issue. We continuously strive to provide exceptional accommodations and service to all our guests, and we genuinely value your feedback as it helps us identify areas for improvement.Maintenance issues can arise unexpectedly, and while we make every effort to keep our amenities in working order, there are times when unforeseen circumstances necessitate temporary closures for repairs. As for the cleanliness and condition of your room, this does not align with our standards of excellence. We have rigorous cleaning protocols in place to ensure that our rooms are spotless and well-maintained for each guest's arrival. Additionally, please feel free to contact us via email if you have any photographs as proof regarding this matter. The online pictures posted are all unedited and accurately represent our rooms. Thank you for your understanding.Sincerely,Divya Sutra Management

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities
Reasonable rates, nice staff
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Dear Guest, Thank you for taking the time to review our property and thank you for staying with us. We are happy to hear we were able to provide an exceptional stay for you and we hope to welcome you here again. Thank you for your business.

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Comfortable beds and pillows. Clean and relatively quiet. Can’t expect much more at this price point!
Stayed 1 night in Mar 2024
Response from Divya Sutra Management on Apr 1, 2024
Dear Catherine,We're glad to hear that you found our beds and pillows comfortable and enjoyed the cleanliness and peacefulness of your stay. Providing a comfortable and serene environment at an affordable price point is our goal, and we're glad we met your expectations. Thank you for sharing your positive experience, and we look forward to welcoming you back to Divya Sutra in the future!Warm regards,Divya Sutra Management

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice looking place, my kids love the pool. Well located on the way up to Silverstar. The staff are very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Divya Sutra Management on Mar 28, 2024
Dear Robert,Thank you for your kind words and positive feedback! It's wonderful to know that your kids loved the pool! Providing a fun and enjoyable experience for families is something we strive for, and we're thrilled that our pool area was a hit with them. Our staff works hard to provide friendly and helpful service to all our guests, so it's great to hear that they made a positive impression on you. We'll be sure to pass along your compliments to our team. Thank you for choosing to stay with us, and for taking the time to share your feedback. We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future. Sincerely,Divya Sutra Management