Villaricca Vacations from $864

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

It is not 4 start hotel

Isolated location, No public transportation nearby. Restaurant - no one spoke English, but the food was good. Their site indicates they provide a shuttle to the airport. Not true. 2 hotel vans on property "courtesy van" but no one would take us. Had to hire their "recommended shuttle that they partner with". Driver demanded cash - which we had none when we were dropped at the airport, yet could take a card deposit when we made the reservation. Driver dropped our bag which had a special crystal glass we bought in Murano and it shattered. Didn't even apologize. 100% residential neighborhood - nothing around. Only 1 pizza place down very steep slope. Clean, On their site they show "happy hour" on their rooftop. Non-existent. From the condition, no one has been up there in a long time. Site said they had in-room massages. Non-existent. False advertising all around.

The staff were all very helpful and attentive. They did extra stuff for us like setting up the tv in English and preparing a take away breakfast for us when we had a very early morning flight