Water Square Tours

This is genuinely one of the worst all-inclusive hotels I’ve stayed at. The level of unprofessionalism and lack of attention to detail throughout the resort made for a very disappointing experience. From the moment we arrived, there were issues. The minibar wasn’t fully stocked, we had to request washcloths even after housekeeping had serviced the room, and room service was far from prompt. The service at the bars was equally disappointing. Many of the bartenders didn’t greet guests at all when they approached. Instead, they would simply point at you, making you feel like you were a second-class citizen. Ironically, the best bar service we experienced was inside the actual restaurants. To make matters worse, I was just locked out of my room because the hotel somehow had my checkout date listed as today, even though my reservation was booked through tomorrow. When I brought this confusion to a customer service representative, I was told I needed to go downstairs to have my room key refreshed. Not only was this frustrating, but it was also incredibly inconvenient, especially considering the mistake was on the hotel’s end. Lastly, if you decide to take the boat excursion, PLEASE avoid the jerk chicken from Margaritaville. My girlfriend and I both felt sick for hours after eating it. Overall, between the inconsistent and poor customer service, this resort fell well below expectations.

Our stay with Sunset was an incredible experience. The staff were amazingly attentive and kind. Aneshia greeted us after a long drive from the airport and had drinks and supper set aside for us. Brittany and Shirley were an absolute blast at the bars. Lynette, in the gift shop, continually brought such kindness and love to our experience. Thank you to everyone who made this vacation so special!