Waterkloof Vacations from $426

Lovely area with beautiful views across the lake. Room very clean and well presented. Staff very helpful. This hotel offers a very personal experience. Superb breakfast and restaurant offering good selection of food. Very clean pool area with plenty of space and sunbeds.

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

I dont have the right room when I check in no compensation, no response when I write.

Area Don't feel Safe . Staff was Lackadaisical about your Complaints. Door was not Locking Properly and I had to wait until the Next Day for the Maintenance Man .The Safe to Secure My Properly had not Battery so it Couldn't be Closed.Needless to Say I only Spent one Night There.I Returned 8 Days Later to Retrieve my Properly, and the Safe Still had No Batteries. This Battery Situation was Reported to Both the Office on the Night of Check in , And The Maintenance Man. Calling Expedia was Useless. The Expedia Customer Service said that She Couldn't Reach The Mint Front Desk , so Basically I was on my Own .🤔