Waverly Vacations from $483

Clean room and bed. Quiet. Window curtain needed some work

We were unable to reach housekeeping from the room phone, and even calling from a cell phone did not work. We eventually had to walk to the front desk around 7 PM, where no staff was immediately available. After finally locating someone and requesting towels, we returned to our room to find the towels left on the floor just inside the door. Overall, the lack of responsiveness and the way the towels were delivered felt unprofessional and inconvenient.

Enjoyed jacuzzi tub.

Room was clean, staff was polite and helpful

The staff was courteous and very accommodating, which I truly appreciated. Unfortunately, the first room had a strong odor and the door would not lock, but once I brought it to their attention, they immediately switched us to another room. In the second room, I noticed the wallpaper near the window was peeling and there appeared to be some mold, and the window wasn’t fully closed. Since we were only staying one night, I didn’t mention it and simply covered the area with the curtains. Later that evening, I also realized the bathroom wasn’t as clean as it should have been, with some dirt and hair in the corner. At that point, we just wanted to get some rest and head out in the morning, so we didn’t request another change. I’m grateful for the kindness of the staff, but unfortunately this experience has made it unlikely that we would choose to stay here again.