Verified review
6/10 Okay
Courtney L.
Sep 14, 2026
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
First, the good news: this property has a lot of charm. The kitchen was well stocked with dishes and cookware, the seating comfortably accommodated our party of seven, and the house is in a beautiful, quiet wooded setting while still being close to downtown Wellfleet and local attractions.Unfortunately, our experience with the management company was disappointing. In addition to the VRBO service fee, there is a substantial management fee, so we expected the property to be well prepared upon arrival.Instead, there was no toilet paper in the bathrooms, the soap was heavily diluted, and linens and towels were available only for an additional fee.Most frustrating was the pool, which was green when we arrived on Friday. We were told the pool company serviced it on Saturdays, so we had to wait 24 hours. When they arrived, they found that the chlorine was too low and the filter was underperforming. Since our stay was only three days, losing a full day of pool access was significant.What was most disappointing was the response from the management company. Rather than focusing on resolving the issue or making the situation right, the communication seemed largely focused on explaining why they were not responsible.The house itself is charming and well located, but given the fees and the short length of our stay, we expected a much higher level of preparation, maintenance, and customer service.
Stayed 3 nights in Sep 2026