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"Property is well situated but is very tired, windows don’t open, beds uncomfortable, flooring cracked in the bathroom."

"Hotel was just ok, but they had an open fire in the reception area, which basically smelled the whole of the hotel out, and our clothes still smell of it. Had to leave the bedroom window open all night to let fresh air in, even though my wife was cold. On the plus side I would definitely go back to Llangollen it was lovely, but would not stay at this hotel."

"Great location and a lovely old pub/ Hotel"

"Hole in bath towel- and the one it was replaced with. Poor communication with spa. Tried to book a massage on 2 occasions in week preceding stay. It went to ansafone saying to leave a message and they would get back.. They never did and no massages available when we tried again on arrival. Tea/ coffee/milk not refilled in room. Other issues too. On plus side they did try and recify and on departure decreased cost paid for room."

"The breakfast was great and the evening meal was great"

"I booked 3 rooms in total as visiting an event, the first two rooms were booked as twin rooms and my room was booked as a double, when I arrived the reception said all 3 rooms were twins which I disagreed with but had no option but to take the room. thankfully this was away from the function room that was hosting a wedding, unfortunately the other two rooms I did book where right above the function room and the walls were bouncing. The hotel had not informed us of this function or I would have requested quiet rooms. Only the bar was open for food and it was a very limited menu (burger or pizza) due to the wedding. Overall I was not impressed on the staff attitude - receptionist and not being advised of the wedding prior to our arrival. I travel a lot and most hotels will advise if there is a function on so you can ask for a quiet room."

"Our 3rd visit here . Love everything about it, not overcrowded ,clean and tidy. "

"Am giving yhis a very low rateing of 2 stars. I payed £130 for a room breakfast and use of pool. Put on arrival i got told pool and sauna is not included to which i had tp pay exter £10 each. The pool and the spa was cold The steam room stayed on for 5min then went off for 10min as it was on a timer we then had to pay extra for breakfast This is not clealy showing on there site as you pay for just room only. when i booked myself in at the desk the afternoon staff at the desk were very helpful. The next mornin i went down to the deck To be stud around for 10min as no staff were on the desk. I then came back down to hand my key in. Myself and 2 other customers was stud around again for 10min as no staff. But some good points the Rooms were clean and bed was really comfortable. I will not be staying at that hotel again as it miss leadingthat you have to pay extra for breakfast, the use of the pool and towels. "

"A lovely little stay- with hotel rooms situated above the restaurant. Our room was small, clean and comfortable. We booked in the restaurant downstairs and we're so glad we did. The food was FANTASTIC. We would recommend booking a table. We also managed to park in the restaurant car park which was free. The staff were lovely. It was a very reasonable hotel rate too. "