Beautiful grounds, terrible cottage
Posted Aug 27, 2015
I came for a funeral. Attended the prefuneral viewing, went to Columbia Lakes to check in. Doors were locked at reception, finally someone came, said no one else was checking in that night. I said I WAS, had Expedia Reservation. Argued with me, then could not find me in the system. Fifteen minutes later, FOUND my reservation. Another fifteen minutes of blaming computer, system, other staff, "gave" me a cottage just refurbished and in wonderful condition. Went in and looked great: huge living room/kitchen separate bedroom with two big beds. No a/c turned on prior to arrival in this huge place (this is TEXAS), dead giant roaches in several places, paint scraped on baseboards that were broken, just painted over instead of replaced; bathtub missing drain pieces! putty blobs on soap dish, tub stained, awful; lid on back of commode did not fit or match. Dead bug behind commode. One curtain on curtain by one bed hanging from curtain rod that was hanging by one side, other side broken. I have more complaints backed up by photographs. I was very very very upset.