West Hempstead Vacations from $679

The hotel itself was nice. The staff was very nice and helpful. The rooms were small and comfortable and so were the beds. They room was clean but could have used some updates and repairs. We had two main issues with our stay. The first was parking. The website states on-site parking which is definitely not the case. There is a public garage next to the property but was completely full with residents of the area that pay monthly and the staff there was rude. We had to drive several blocks to find an open lot as there was not any street parking and most streets people were double parked. Our other issue is that Saturday night there was an extremely large promotional party that we had no idea was happening. No notice was given to me when booking or when we arrived. There were so many people you could not even get into the lobby or from the lobby to the bar across from it. The party went until 11 pm and was extremely loud. After the event ended we were startled awake by ambulance and police sirens out front of the hotel. This wasn't just 1 or 2 cops this was dozens of police officers, multiple ambulance and a fire truck. I would like to give a better review as the hotel itself was very nice but the parking was a nightmare and should be stated correctly on the website so people know before booking. They should also tell people about large events like this as we would have chosen somewhere else to stay had we known.

Room was very clean and aesthetically pleasing. The views from the property were amazing! Nice and spacious as well. Will book again when I come back to NY!

Great stay at the Sofitel New York! The hotel was very clean, the beds were comfortable, and the staff was excellent from check-in to check-out. Everyone was friendly and helpful, which made our stay even more enjoyable. We would definitely stay here again!

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel.