West Monroe Vacations from $545

Absolutely unacceptable experience. I stayed here for one night on June 26, 2026, and arrived at 9:30 PM with a confirmed reservation. Instead of checking me in, I was told my room wasn’t ready. I wasn’t given a room until 12:05 AM—more than 2½ hours later. What’s the point of making a reservation if the hotel can’t have a room ready by late evening? Making exhausted guests wait past midnight because of poor planning is simply unprofessional. There was no sense of urgency, no proper communication, and no respect for guests’ time. This level of service is unacceptable, and I would not recommend this hotel unless they seriously improve their operations and customer service.

The room was very nice and the wait staff at breakfast was exceptional!

The room was clean

Overall the hotel is very nicely maintained. The foyer and restaurant/bar areas in particular are the best parts. The fitness room is also a nice size and very convenient to be open 24 hours. However, we were not as happy with our room. We arrived later than check-in and although the hotel’s website indicated it was renovated recently, this did not include the two rooms we were given. Although I had requested a higher floor and quiet room I received a lower floor above the patio and electrical unit which droned all day and night. Apparently the hotel was at capacity and we were given the last room which had a faulty light in the bathroom. When I called for maintenance they had no one on staff to fix it and offered a 2nd room beside it? It was not well maintained - stained carpets, shoddy carpet tape, holes in washroom wall not patched up, shower soap dispenser holder not replaced, stains around toilet, bedding that did not fit mattress and we were forgotten when we asked to have our room cleaned while away. Unfortunately, it all seemed we were not very welcome coming in later than check-in.

The location was convienient for getting around the area. The check in was problem free and the lobby was clean and updated. The daily breakfast was very good. The rooms, however, were outdated and in need of a good upgrade. The bathroom in particular was very disappointing. The tub had been caulked over and over again and was very discolored. The bathroom floor was dirty and stained and the vanity/sink was peeling. Overall the stay was OK but upgrades are definetly needed