Williams Park Tours

Kathy at the front desk was helpful. Surprised no one knew what was going on in the area over the weekend. Big Bull Falls Blues Fest shuttle sign out front of hotel but no one knew anything about it (i.e. pick up times, etc.). The entire property is under construction, would have been nice to know that when booking and a discount should have been given. No early morning coffee available. If you book a room with a full kitchen pack your own pots, pans, cooking utensils, towels, dish soap, paper towels, etc. We had nothing to prepare food with. Also, pack plates, utensils and cups...only 4 of each provided. Hope the property can turn this around while they remodel. Not a great experience, not terrible.

Terrible experience. The room had a strong smoke odor despite being advertised as non-smoking. We discovered a bed bug crawling on our infant during the night and had photo evidence of the bug and blood stains on the sheets. Management denied the incident, refused to take responsibility, and blocked our refund request through Expedia. Disgusting environment and the worst customer service I've ever experienced. Avoid this hotel.