Winsted Public Library Tours

Overall this is a very nice hotel. Good stuff first: there is a great fitness room, the guest rooms were very clean and huge, the overnight staff was exceptional, and the bartender was very good. The lobby and breakfast area is large and comfortable. Not so good stuff is that there is only valet parking at the hotel which is rather pricey. We had to park across the street in a tiny lot which was reasonably priced but very inconvenient. There was a constant group of homeless people camped right outside the hotel where the only metered parking is. Several areas of the hotel wreaked of marijuana. We reserved several rooms and so did family members for a wedding and twice we were given the wrong room and even given a room already occupied by other people. The hotel management did acknowledge the mistake and credited our room.

Overall, the hotel was nice, clean, and well-maintained. However, it would really benefit from having a microwave and a smart TV, as those are amenities many guests expect. Unfortunately, the check-in process was extremely disappointing. The front desk staff seemed unorganized and made a major mistake by charging the check-in fee for a different room. This resulted in an unexpected hold of over $500 being placed on my account, which took multiple days to drop off. It was a very frustrating experience and caused unnecessary stress. The property also did not offer any compensation for the inconvenience. Because of the poor check-in experience and how the situation was handled, I will not stay here again.

Absolutely spectacular boutique hotel, 5 stars across the board. Staff couldn’t have been friendlier or more helpful, the inn was beautifully appointed and clean, the restaurant and bar were top notch. I won’t stay anywhere else on my return trips to the Twin Cities!