9.4/10 Exceptional! (1,002 reviews)
Great central location for best of Munich. Service for the most part was excellent, especially the waitstaff at the breakfast restaurant. Clean rooms, great job by maid service. Front desk personnel were hit or miss; some were super friendly and went out of their way to accommodate and others did not wish to be bothered. Asking one, for example, about ordering a massage, he seemed really upset about having to inquire about availability. The young lady who worked evenings was super friendly and offered us bottles of water when we asked. We had a bad start with notifications of room availability, but appreciate being checked in sooner. The queen size bed is not appropriate when it has to be pinned to two walls to accommodate two adults — how is one supposed to climb in/out over the other or to crawl to end of bed? Thank goodnesss we’re not that old yet or have any physical disabilities. This should be better disclosed upfront; just not something to expect from a 4-star hotel. Also, the noise was unacceptable, and both outside the hotels’ controls, but should be disclosed: 1. Rooms facing Haufbrauhaus with loud noise well past 1 in the morning and 2. Construction noise starting well before 6 in the am. Overall, nice hotel, but for the money we expected a 4-star experience and instead it was very average.
Reviewed on Apr 30, 2025
