Ratings based on 3 Verified Reviews

4.0 out of 5
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Room facilities

Posted May 29, 2015
Pros: The hotel staff
Cons: Air-conditioning, wired Internet, shower temperature control.
Location: Close to subway and buses (5 mins walk), massage & spa next door.
Air-conditioning is shown in room facilities on the website but it was never available during our stay. We complained on the first day to hotel staff and they said they turn it off at 11am every night but we found it didn't work at all at ALL TIMES. I also called Expedia customer service and the staff told me there's nothing she could do. The hotel manager proactively gave us a better room which is cooler and more comfortable. We ended up borrowing a fan for the entire 5 nights stay and opened the window. It was noisy because the highway is just in front (about 200m). Wired Internet speed is slow but working. Shower has no temperature control so the water temperature fluctuates a lot between extremely cold to extremely hot. The staff must have got used to all these complaints so they can respond very fast with the greatest courtesy. We highly appreciate their help with limited resources and power. We had problem getting a taxi during rush hour one day and tried to get help from another Jinjiang hotel. An off-duty staff took us to take a bus and paid for our bus fare. She made sure we knew how to get back to our hotel before she left. I had travelled 26 countries and a lot of hotel experience but this one is really worth remembering.
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Location Location Location

Posted Sep 23, 2014
Pros: The location.
Cons: Nothing. Xian city council might want to provide more travel brochures in the English language to help non Mandarin speaking tourists.
Location: It is one minute walk to the city's main road WeiyangLu. From there you can travel all over the city.
Just round the corner is Weiyang Lu which is the main bus and cab route to almost everywhere in Xian, the Bell Tower, the Drum tower which is adjoining the Muslim Quarter, Shaanxi History Museum, the City Wall. From Xian Railway Station, a pleasant bus (306) ride to the Terra Cotta Warrior Museum. The hotel staff is most helpful and attentive (indeed the front desk manageress also helps in the restaurant). The restaurant is well appointed, clean and spacious. Overall, a very pleasant stay. Recommended.
5 out of 5
Recommended
for Everyone
by JB from North Carolina, USA

Xi'an - Beautiful City

Posted May 1, 2013
Pros: Room, location, service
Cons: Check out
Location: Near restaurants, shopping
Only issue was at check-out, Expedia payment was not reflected on billing so hotel staff attempted to charge for room previiously paid to Expedia. Finally was able to clear matter up so I could make travel connections though no one spoke Englsh and of course I could not speak Chinese..