“The air conditioner in the room was very noisy and dripping water.
The room smelled of latex paint and we had to change rooms and hotels the next day.”
“Beautiful property. Their beach area is so nice and they have different activities you can do while there. Location is a good area. Rooms are clean. We loved it. ”
“The attention from perssonal was very nice. The only objection about the hotel is the buffet, I guess is very poor in lunch and dinner, better at breakfast”
"This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood."
