预订玛雅海滨酒店宾馆住宿限时优惠

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“Good service”

“Great accommodations! Very relaxing! ”

“it has been a very disappointing experience with that property . First day, electricity power went off . We were told that this happen when you start the air conditioning with the clothing dryer. They asked to put the breakers back on. Then the air conditioning in one of the bedroom (where my daughter and her 2 girls were sleeping) wasn't working. They sent someone to fix it but they needed to replace one part which took two days to receive. Once the part was replaced, then the air conditioning……

“Superbe endroit, je recommande”

“Everything about the property was absolutely stunning. Enrique and his wife took exceptional care of the cleanliness, ensuring it was spotless around the clock. The breathtaking sunset views from the beach, coupled with the snorkeling, canoeing, and paddleboarding equipment, made for an unforgettable experience. We thoroughly enjoyed every aspect of the property, which was perfect for a girls’ trip. To enhance our stay, we hired a chef for five out of the six days and a driver. Wi-Fi also fast……

“Beautiful condo on quiet street next to shopping and dining. 24 hours front desk one street over was very helpful with information. The beach is about 10 minutes easy walk. ”

“Room was absolutely beautiful with picturesque views. Room was exactly as shown during booking. Property is very clean and quiet. Gali, Ramses and Adriana were always present to make sure my stay was comfortable. They were great to talk with and excellent resource to good food spots. I will definitely come back here.”

“L'appartement est très bien, très propre et spacieux. Bien placé pour se balader à pied dans playa del carmen. La plage est accessible aussi à pied. A savoir, la piscine est toujours à l'ombre car elle est comme une rivière au milieu des 2 batiments principaux. Seul bémol est à l'arrivée, l'adresse de la réception n'est indiquée nulle part, j'ai mis 30 min à la trouver le soir à 21h. Le gardien de nuit a fini par m'accompagner.”

“Staff was nice but there was a”

“The staff did not clean my room once during my visit after I requested multiple times. Each time I let the staff know to clean my room it wasn’t cleaned when I got back at the end of the day and the last day I was even refused towels.”

“Very good Location, comfort and quality. Nice hotel.”

“un poco problema con aire condicionado,no funcionó bien,hace calor,no poemos dormir bien,pero la gente del hotel son amable”