expedia

Overview of The Wen Wan Resort Sun Moon Lake

Photo gallery

Guest reviews

3.9/5 Good
205 reviews
Guests rated this property 4.1/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

Popular LocationShueishe Pier8 min walk
Popular LocationWen Wu Chao17 min walk
Restaurant85C Cafe7 min walk
Restaurant水上明月湖畔庭園咖啡館7 min walk

Choose dates to view prices

  • Executive Double Room, 1 King Bed, Lake View, Lakeside

    Room amenities

    • 538 sq ft
    • Lake view
    • Sleeps 4
    • 1 King Bed
    More details
  • Luxury Double Room, 1 King Bed, Lake View, Lakeside

    Room amenities

    • 538 sq ft
    • Lake view
    • Sleeps 4
    • 1 King Bed
    More details
  • Executive Quadruple Room, Partial Lake View, Corner

    4.1/5 guest room rating

    Room amenities

    • 538 sq ft
    • Partial lake view
    • Sleeps 4
    • 2 King Beds
    More details
  • Executive Quadruple Room, Partial Lake View, Corner (High Floor)

    4.6/5 guest room rating

    Room amenities

    • 538 sq ft
    • Partial lake view
    • Sleeps 4
    • 2 King Beds
    More details
  • Deluxe Double Room, 1 King Bed, Lake View, Lakeside

    4.2/5 guest room rating

    Room amenities

    • 538 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Twin Room, 2 Twin Beds, Lake View, Lakeside

    4.5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Lake view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Luxury Twin Room, 2 Twin Beds, Lake View, Lakeside

    Room amenities

    • 538 sq ft
    • Lake view
    • Sleeps 4
    • 2 Twin Beds
    More details
  • Executive Twin Room, 2 Twin Beds, Lake View, Lakeside

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Lake view
    • Sleeps 4
    • 2 Twin Beds
    More details
  • Standard Suite

    Room amenities

    • 1066 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More details
  • Executive Quadruple Room, Partial Lake View

    Room amenities

    • 538 sq ft
    • Partial lake view
    • Sleeps 4
    • 2 King Beds
    More details

About this area

Yuchi

Located in Yuchi, The Wen Wan Resort Sun Moon Lake is on a lake. Formosan Aboriginal Culture Village is a popular area attraction and if an activity is on the agenda, Shueishe Pier and Yidashao Pier are worth checking out. Our guests appreciate the hotel's quiet location.

Visit our Yuchi travel guide
Map
Popular Location

What's nearby

  • Sun Moon Lake - 8 min walk
  • Shueishe Pier - 8 min walk
  • Wen Wu Chao - 17 min walk
  • Shuishebayandi Park - 5 min drive
  • Xiangshan Visitor Center - 7 min drive

Getting around

  • Shuili Checheng Station - 23 min drive
  • Taichung (RMQ) - 65 min drive

Restaurants

  • 85C Cafe - 7 min walk
  • 水上明月湖畔庭園咖啡館 - 7 min walk
  • 日月之行 - 8 min walk
  • 日光湖畔風味飲食 - 8 min walk
  • 日月餐坊 - 9 min walk

About this property

The Wen Wan Resort Sun Moon Lake

5-star luxury hotel, walk to Sun Moon Lake
This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, a free area shuttle, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 92 rooms boast spring water baths and offer free WiFi and free minibar items. Free wired Internet and balconies or patios are standard, as are LCD TVs with satellite channels.
The Wen Wan Resort Sun Moon Lake offers 92 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, spring water baths, and complimentary toiletries.
This Yuchi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
MOON SPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with hot springs/mineral springs, a mud bath, and a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and transportation

Parking height restrictions apply
24-hour roundtrip airport shuttle (surcharge)
Free area shuttle

Food and drink

Buffet breakfast available for a fee daily 7 AM–11 AM: TWD 825 for adults and TWD 528 for children
2 restaurants and 1 coffee shop/café
1 poolside bar and 1 bar
Free daily reception
24-hour room service
Coffee/tea in common area(s)

Things to do

Children's pool
Fitness center
Full-service spa
Hot springs
Karaoke
Outdoor pool

Family friendly

Children's pool
Dry cleaning service
Free area shuttle
Laundry facilities
Outdoor pool
Refrigerator
Snack bar/deli

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English

Business services

Meeting rooms
Conference center

Outdoors

Garden
Terrace

Spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hot springs/mineral springs
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Mud bath
Sauna

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Egyptian cotton sheets
Premium bedding

Bathroom

Free toiletries
Separate bathtub and shower
Spring water bathtub

Entertainment

LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar
Refrigerator

Outdoor space

Balcony or patio

More

Desk
Free newspapers
Iron/ironing board (on request)
Safe

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon

Special check-in instructions

24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for TWD 3850.0 per night

Property payment types

American Express
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: TWD 825 for adults and TWD 528 for children (approximately)
  • Airport shuttle fee: TWD 5500 per person (one way)
  • Rollaway bed fee: TWD 3850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

The Wen Wan Sun Moon Yuchi
Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
The Wen Wan Resort Sun Moon Lake Hotel
The Wen Wan Resort Sun Moon Lake Yuchi
The Wen Wan Resort Sun Moon Lake Hotel Yuchi

Frequently asked questions

Can I cancel my reservation for free at The Wen Wan Resort Sun Moon Lake and receive a full refund?
Yes, The Wen Wan Resort Sun Moon Lake offers free cancellation on select room rates, because flexibility matters! Please refer to The Wen Wan Resort Sun Moon Lake cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is The Wen Wan Resort Sun Moon Lake pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
The Wen Wan Resort Sun Moon Lake doesn't offer parking.
What time is check-in at The Wen Wan Resort Sun Moon Lake?
Check-in is from 3 PM–midnight.
What time is check-out at this hotel?
Check-out is at noon.
Does The Wen Wan Resort Sun Moon Lake provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of TWD 5500 per person applies.
Where is this hotel located?
Situated on a lake, this luxury hotel is within a 10-minute walk of Meihe Garden, Sun Moon Lake, and Shueishe Pier. Shueishe Visitors Center and Wen Wu Chao are also within 1 mi (2 km).

Guest reviews

5 - Excellent
76
4 - Good
65
3 - Okay
37
2 - Mediocre
17
1 - Poor
10
4.1
Cleanliness
3.9
Service and Staff
4.4
Amenities
4.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room

Stayed 1 night in Jan 2020

2/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

1/5

  • Disliked: Staff & service, amenities, property conditions & facilities

Terrible customer service . Price is high but value is low.

Stayed 1 night in Dec 2019

4/5 Good

  • Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019