A Prestigious Property Badly in Need of Attention
Posted Apr 21, 2014
Our travels take us to Saint-Germaine-En-Laye frequently and we have stayed at this property many times. Observations on this hotel in the past two years: management is seriously lacking; there is absolutely no sense that anyone cares if you are happy with your stay and when one points out failings, there is something close to indifference. Be extremely critical if you are given a substandard room. Our recent trip, after 15 years of loyalty, garnered us a room so small that we had to coordinate movements in the room (ie. if you stay on the bed, I can get by to go to the bathroom!) . Too tired to complain or relocate, we suffered through a single night in a room barely large enough for one, let alone a couple. We keep our fingers crossed that a better management team will be put in place one day and restore this historic property to the state in which it deserves to be kept and managed! Site is both historic and beautiful. Location near train station to Paris is very close. Shopping near by.