“Never Again
Very disappointing stay and an experience I would not want to repeat.
We had an air-conditioning problem and asked three times to change the room. Each time, we were told it would be fixed while we were out for dinner.
When we returned around 11:50 PM, the problem was still unresolved, and we were told maintenance was no longer available. The night front-desk employee was extremely rude and refused to contact his colleague to confirm that we had already reported the issue. When I……
“Upon checking in it was clear that the hotel was older, no problem. However, upon going to our room we quickly discovered that the room was quite dirty. Hairs all over the bed, toilet not clean, burn marks in sheets and bedspread, the walls were dirty. It was also not well maintained. There was literally no toilet seat and the seat cover was falling off and cracked. The drapes were ripped and did not fully cover the window. There was also only a half sheet for a full bed. I was quite ill from a……
“The hotel location is very good, in the very center of the old city of Beirut. The staff are kind and helpful. the room is fine but the carpet was a bit derty. The room do not even have a bottle of free water, if arrive late and tired have to go out to buy water, that's very bad.”
“We stayed at the Madison Hotel for over 3 weeks we found the staff to be excellent and so caring and accommodating. The air conditioning was great during our stay so important as the weather was very hot during in July and August. Hotel was close to so many resturants, grocery stores, coffee shops and beaches. Diffently will come back and stay again.”