锡尔弗湖 5 星级酒店

“Good Service”

“The staff was super friendly and helpful.”

“This is the worst 5-star hotel I have ever been to. They have a bar right up to my room with VERY NOISY music playing at midnight. The bathroom has water stains on the glass. It’s a dog friendly hotel and they don’t even have any potty area for dogs, or they didn’t tell me where it is. Again, it is the WORST HOTEL EVER!!! Don’t stay here. Spend your money on other nice hotels.”

“They have nice gardens,but the interior of the room is old and empty. I heard other guests, including myself, complaining that the air conditioning is not working properly. This hotel hosts a lot of local business and private parties, almost every day, resulting in their service staff being focused on taking care of the guests who come to host the meeting, and not taking good care of the guests staying in the hotel. The hotel only has one restaurant, and eating is always like that. If it weren't……

“整體不錯，就是洗澡的熱水有點涼不夠熱”

“在酒店住了4天，非常好，干净整洁舒适，有宾至如归的感觉。”

“overall nice property and excellent service”

“worst customer service ever，kick me out at midnight，stupid reason is my visa card doesnt have chip on it. And that card I have done the payment at first day when I was checking in. They just told me that they make a mistake for using this card and 3days later they wanna fix it then ask me to leave the hotel. And talk in a really mean way. The manager was sitting in her office all time and doesn’t even wanna show up to solve the problem until I was almost freaking out at the front desk. Then i……

“Very nice hotel and helpful staff! Would come back definitely. The area around the hotel is the best one in Santa Monica.”

“Nice quiet place”

“Convenient transportation. But hotel parking fee is a bit expensive for 60 dollars per night. Hotel house keeping often forget to supplement spare parts . The staff at the counter have a good attitude, but we often call the front desk, they are too busy to wait for a long time before someone answers the phone.”

“服务热情周到，入住还有赠送的巧克力和矿泉水，增加的婴儿床还有赠送婴儿洗护用品和玩偶。以后还会选择这家”

“とても快適に過ごせました。”

“因為一直外出開會，但一直撞星～只能說這是最便宜接觸好萊塢明星的方式之一”

“酒店非常的精緻，整個氛圍非常特別，是一個出色的酒店”

“good for stay”

“非常喜欢他们热情且优雅的服务，我一定会再回来住”

“Excellent hotel with good view, I will definitely choose to stay here again!”

“We had a wonderful stay here, good experience, good location , staff was really helpful and friendly, We will come back next time ”

“Excellent hotel with good view! Definitely come back again!”