Akarua

早餐一般，外面有其他更好。客房比我们3年前残旧需要翻新。但今次我们二楼受顶楼的声浪影响晚上睡眠不足所以扣分。

I was staying for 2 nights , the secobd night , There were some problems. 1:The light bulbs were flickering randomly in the living room, need to turn off and on for few times. 2 : I wanted to take a bath, but I wasn't sure if the blue bottle is for the bath. The receptionist came to see it, but he was not very sure as well and told me better not to use it, so i couldn't take a bath , and the next day , when I checked out , they told me oh yes it's for bath :( Feel very disappointed about that, their stuff need to be trained properly. 3: when I was in a shower , the water wasn't hot , it was warm and getting colder and colder , I could only finished the shower quickly, basically I finished my shower in cold-warm water. It was a cold night. And when we called the receptionist ,he apologized for that and couldn't do anything for us ,only can respond to the maintenance team on the next day. It was a very bad experience for the last night , especially for this high-grade hotel , NZD$920 for a night , I think it didn't worth it ,facilitates need to be upgarde

Honestly I was disappointed in this property. I am somewhat put off that at $2K a night there is no evening turn down service or a change of towels. The gym is a joke- just a closet with a couple of machines. At these rates we expected more. Much better choices in Queenstown for the price. The views from our room were spectacular and the staff was very helpful/friendly. I just expected more from a top end boutique hotel.