“My reservation was for a week, but I checked out immediately the following day because the beddings and pillows were dirty. I did not feel comfortable staying although the staff was helpful and replaced the pillows and beddings. The first few replacements were also dirty. So, the staff replaced the sheets and pillows several times. Upon request, management authorized the refund of the rest of my reservation through a third party without any issue. So, that was good. I would not recommend this……
“No windows in my hotel room! When I inquired about another room (with windows), the answer was "we're already booked". It should be noted, I would never have made a reservation if there was a chance I would stay in a room without windows. It was weird and a bit uncomfortable.
The food at Geraldos was great. The service in the restaurant was ok.
The front desk staff were friendly and welcoming. Again, my only real issue was how nonchalant they were about a windowless room.”
“I come from the United States so my review may be different from others. But the property was clean, working hot water, free amenities and morning breakfast, cold ac, working elevator, and helpful friendly staff. Only dislike was only having one thin bed sheet for bedding and some internet connectivity issues. Other than that great price for the value for what you get compared to other hotels in the area.”
“Black mold in bathrooms, bugs and fly’s in shower cracks, broken window held together by a plastic bag, no cover for electrical outlet which could cause serious injury or death. Ac unit not properly insulated and outside air is exposed around the unit, the water from faucets were black, dirty mirrors, stains on bed sheets. A patch on a toilet which could break any moment. We come from the United States and the only good thing about this place was the price and staff. The property owner obviously……
“The hotel staff was friendly. The hotel was average. It came with a breakfast voucher. The food was 2 eggs, toast with butter/jam, and coffee. As for the room, it came with no hotel slippers and no water to drink. The room had a wall AC and it didn't feel cool at all. I don’t plan on coming back here again!”
