9.6/10 Exceptional! (1,659 reviews)
Beautifully maintained historic property, with comfortable bed and bedding. However we experienced a few shortcomings relative to our room. Two days in a row we had to call very late in the afternoon because no one had come to refresh our room. On one of those days, our soap was removed but never replaced. There is a nice coffee maker in the room, but it typically had just two coffee pods and several of the creamers were curdled. Luckily, there were a couple good ones in the mix. It would be helpful to have either some napkins or a small towel by the coffee machine. Cocktails are expensive and not anything special. It would be a nice touch to at least provide a small dish of nuts or bar mix with the drinks. The cafe food and service were consistently good and reasonably priced, so we went there several times. All in all, this hotel is quite expensive (over $800/night on the couple days when our room servicing was missed). The valet service was excellent, and the front desk associates were very helpful.
Reviewed on Jul 16, 2025