Palaces in Basque Coast

"It was good except parking and load, unload the car"

"Great location. Excellent helpful reception staff, would definitely stay again."

"Location was perfect, hotel was clean and modern and the staff was very friendly and accommodating."

"The room was good but someone had been smoking in it earlier so it smelled like an ashtray. The staff was very helpful and went out of they’re way to help with directions"

"This hotel can only be described as wonderful and perfect in every detail and the staff friendly, and professional still giving you a friendly home away from feeling."

"Small but clean room, would recommend "

"Unfortunately we didnt have time to use the spa.hotel perfect.excellent situation.very quiet and clean"

"The property is beautiful. Well designed and reasonable in size. You instantly feel a sense of home. Staff is very welcoming and easy to talk to."

"Absolute Horror! Worse than a bad Motel. Moldy bathroom and other areas, peeling ceiling, dirty, floor old and missing tile throughout, musty smell bathroom, hardly room to walk to other side of bed, patio door difficult to lock properly, main door was dirty, falling apart and had to slam to get to stay closed, bath tub so high difficult to get in and water leaked outside on to floor, toilet in a dirty closet which to pull pants up had to open door or hit head on the door, hallways mold on walls, etc etc. why out for evening to not have to be in the room any longer than need be. I usually don’t complain but this was so awful and to be listed as a 4* was as far from the truth as you can get. Requesting refund for this severe falsely advertised experience. This would be a 1* at best. Makes me wonder who is providing and verifying these ratings. Stay away!"