Berkeley Repertory Theater Tours

Lovely place and staff

This property had a double-booking issue. When we arrived on September 7, other guests were already staying in the house, and they showed us their valid Expedia booking until September 13. We attempted to contact the host via calls and messages, but received no response at all. We reached out to Expedia customer service immediately, yet the situation was not resolved. We were forced to book a new hotel last minute, which brought unexpected extra costs. In the end, Expedia did not provide any compensation. I am very disappointed with the handling of this incident. Anyone considering booking this place should prepare for the worst-case scenario.

I found for the price there were a few disappointments. The server we had in the restaurant (the “famous” one by the lobby entrance) was quite disorganized, getting much of our order wrong or just not listening. The room for the price was way over priced. Crappy view on top of the air conditioning ducts outside our window. TV was way too small for how far the bed was from the screen. No late checkout!!! Though in the end they did give us a half hour. When you check in at 5:00 (4:00 check in) and you have to be out by 11 am is a bit of a rip off. We stay in many luxury hotels and I was not impressed. Probably if I had paid for a suite it would have been more impressive. Not sure I’d stay again and with my daughter living in Oakland there are many opportunities to stay there.