“Really poor service from the reception team. We were charged for the room again at check out because she didn’t speak to us before charging to a card. It wasn’t even the card used to book but one used to pay for breakfast.
We were then told that she couldn’t fix it and WE had to email guest relations. We did and the guest relations sent an email back saying accounts will refund us IF the charge was taken twice in 3-7 days.
Accidents happen but this has been dealt with incredibly poorly and……
“The rooms need at least an option of having more light. I get the theme for the hotel, but still - the lack of light in the room was deeply inconvenient.
The most disappointing part was the pool area. When I visited in 2022, the pool setup was absolutely amazing for summer - cocktails in a very elegantly done Moroccan themed poolside. Great vibes, great drinks. Now - all that is gone, and the pool cabanas aren’t even properly set up. This was a real disappointment as it was the key reason I’d……
