Big Ridge Park Amphitheatre Tours

The property was great. It felt like a decently modern cabin in the woods. The people working there are absolutely amazing. Super friendly and curteous. The location is quite easy to find, it is quite steep up the hill. Every hotel we stay I try to give a review based on 3 things. 1. Hospitality, 2. Premise and experience 3. Above and betodn beyond I would give it all a 5 star except the going above and and beyond. There was about 2 occasions where I needed little bit of help and both were failed. I needed to borrow a computer mouse for an hour, I had to check in

I chose this unit because it accommodated 6 people. Most of the hotels would make me rent 2 hotel rooms and not have a kitchen or kitchenette. The free parking, full kitchen and washer/dryer in the unit as well as the pool was great. It was close proximity to Dollywood and the strip but the neighborhoods driving on the winding roads were a little scary and not a fan of driving by a landfill drop. The unit was worn. Carpeting terribly worn and floors/baseboards dirty by washer/drier unit and showers. They did provide a good ice maker, toaster, coffee pot and some amenities to get started. Despite the peeling paint on the balcony, I enjoyed being out there watching the kids swim. Good communication was a plus. Overall I’d have to say the stay was decent for a family. Kids loved the pool to cool off in.

Only complaint I have is that the jacuzzi suite the glass panel is on the wrong end of the tub, so you have to get into the tub, to turn on the water. And the hot and cold water were backwards. Overall the bed was great, clean room, good location.