Castel Gandolfo Residences

"Very convenient location, great breakfast with patio access to enjoy a relaxed start to the day, otherwise a very good hotel. However, as a customer staying 5 nights, I suffered through next to no sleep the entire visit because the elderly neighbour in the room backing on to our hotel room on the 2nd floor is a resident in the adjoining building who blasted her TV from 8:30pm every night, all night and well into the following day. The staff were unable to do anything about it (and had clearly had complaints before). Effectively, if you're an all-night reveler and don't care about sleep, you won't mind. If however, you do wish to have rest and you are allocated room 218 at the end of the hall, I'd encourage you to request to be moved to another room whilst you can. This experience completely ruined what would've otherwise been a fantastic stay. "

"Yes, very easy and convient."

"We really enjoyed our stay- the staff were very friendly and helpful and the room was clean and suited what we needed. A lovely rooftop terrace to enjoy after a day exploring the city. Great location too! "

"Excelente Staff y habitaciones muy limpias y cómodas. Gracias especiales a Mirela por su atención! "

"Clean room and amazing staff! Perfect amount of space even in a single room. Loved it. Will be back next time I’m in Rome!"

"The hotel itself was clean and overall acceptable. However, stay away from the Gatsby Restaurant. The food quality was extremely poor and concerning. The soup and chicken both tasted old and acidic, as if they had been prepared days in advance and improperly stored. The mashed potatoes were clearly sour, which should never happen with fresh food. When we raised this with the server (blonde waitress), her response was rude and dismissive. Instead of addressing the issue, she became defensive and told us we “don’t know what we are talking about.” For context, we own multiple restaurants in New York and are very familiar with proper food standards. Sour potatoes and acidic soup are clear signs of improper storage or spoilage. The chicken leg had an unpleasant smell and dark discoloration, which was also concerning. Each issue we pointed out was dismissed with explanations like “this is how food is in Italy,” which is simply not true. To make matters worse, the restaurant was completely empty, yet we were still asked if we had a reservation. We ended up paying cash and leaving without finishing our meal. Also, despite Expedia Platinum benefits, no discount was applied. Overall: the hotel is fine, but the restaurant experience was unacceptable and should be avoided."

"Great hotel, good location in close proximity to Roma Termini with great rooms & friendly accommodating staff! The added extra of the roof terrace was a bonus! "

"Great pool, very clean hotel"

"They are not so communicated and not clear with the answers and they get angry if you're questions more than 4."