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Chester Station Hotel, Sure Hotel Collection by BW

3.0 star property

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June 2024
July 2024

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View from property
In-room safe, desk, iron/ironing board, rollaway beds
Restaurant
In-room safe, desk, iron/ironing board, rollaway beds
In-room safe, desk, iron/ironing board, rollaway beds
Reviews
6.8

Popular amenities

  • Breakfast available
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • Business servicesBusiness servicesBusiness services

Explore the area

Map
City Road, 63, Chester, ENG, CH1 3AF
  • Popular LocationChester Cathedral14 min walk
  • Popular LocationChester City Walls15 min walk
  • Popular LocationChester Racecourse3 min drive
  • AirportLiverpool (LPL-John Lennon)40 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Clean and comfortable accommodation, great location and friendly staff
Martha
Mar 14, 2020
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Room options

About the neighborhood

Chester

Located in Chester, Chester Station Hotel, Sure Hotel Collection by BW is in the city center and near a train station. Grosvenor Museum and Chester Music Theatre are cultural highlights, and travelers looking to shop may want to visit Cheshire Oaks Designer Outlet and The Rows of Chester. Looking to enjoy an event or a game? See what's going on at Chester Racecourse or Oulton Park Circuit.
Visit our Chester travel guideOpens in a new window

What's nearby

  • Chester Cathedral - 14 min walk
  • Chester City Walls - 15 min walk
  • University of Chester - 20 min walk
  • Chester Racecourse - 3 min drive
  • Chester Zoo - 6 min drive

Getting around

  • Chester Station - 1 min walk
  • John Lennon Airport (LPL) - 41 min drive

Restaurants

  • Istanbul BBQ - 6 min walk
  • Town Crier - 1 min walk
  • The Old Harkers Arms - 4 min walk
  • The Deva Tap - 5 min walk
  • The Cornerhouse - 4 min walk

About this property

Chester Station Hotel, Sure Hotel Collection by BW

Hotel in the city center
Close to Chester City Walls and Chester Racecourse, Chester Station Hotel, Sure Hotel Collection by BW provides dry cleaning/laundry services, a bar, and conference space. Stay connected with free in-room WiFi.
Additional perks include:
  • Breakfast (surcharge), free newspapers, and concierge services
  • A TV in the lobby, a 24-hour front desk, and 1 meeting room
  • Tour/ticket assistance, smoke-free premises, and wedding services
Room features
All 75 rooms offer amenities such as free WiFi and safes, in addition to free newspapers and room service.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • HDTVs with digital channels
  • Coffee/tea makers and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available for a fee: GBP 7.50 per person
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Comprehensive food waste policy
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7.50 per person
  • Nearby parking fee: GBP 15.00 per night (2625 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hallmark Inn
Hallmark Chester
Hallmark Inn Chester
Chester Sure Hotel Collection by Best Western
Chester Station Hotel Sure Hotel Collection by BW
Chester Station Hotel, Sure Hotel Collection by BW Hotel
Chester Station Hotel, Sure Hotel Collection by BW Chester
Chester Station Hotel Sure Hotel Collection by Best Western
Chester Station Hotel, Sure Hotel Collection by BW Hotel Chester

Frequently asked questions

Is Chester Station Hotel, Sure Hotel Collection by BW pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Chester Station Hotel, Sure Hotel Collection by BW?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Chester Station Hotel, Sure Hotel Collection by BW?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Chester Station Hotel, Sure Hotel Collection by BW located?

Located in the heart of Chester, this hotel is within a 15-minute walk of Grosvenor Park and Chester City Walls. Chester Zoo is 2.7 mi (4.4 km) away. Chester Station is only a 1-minute walk.

Reviews

6.8
Rating 10 - Excellent. 123 out of 662 reviews" "
Rating 8 - Good. 221 out of 662 reviews" "
Rating 6 - Okay. 155 out of 662 reviews" "
Rating 4 - Poor. 95 out of 662 reviews" "
Rating 2 - Terrible. 68 out of 662 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Polly

Liked: Staff & service, amenities, property conditions & facilities
The hotel has an excellent balance of historic character and modern convenience. A delight to stay in.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sandy

Traveled with group
Liked: Property conditions & facilities, room comfort
Closed redirected to the amazing Queen Hotel
When we arrived we found the station hotel closed and redirected to the queen's Hotel, which was fabulous. The place itself is amazing, service faultless. If I have to pick a fault being woken up on our last morning at 7am by the laundry delivery was annoying, the hotel can organise latter deliveries. As I said otherwise it was an excellent stay in an amazing hotel
Stayed 2 nights in Aug 2021

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice and good location
Our stay was lovely, hotel was nice however our room had not been cleaned properly. We found a hair grip on our floor and our bag of coffee etc had empty milk cups in so clearly had not been changed. We went to reception and they gave us fresh coffee etc. and also went and hoovered our room there and then. Bed not very comfortable and we feel rooms would benefit from air con. Otherwise we enjoyed our stay and we would stay here again. Ideal location for getting into chester centre, 10-15min walk.
Stayed 2 nights in Jul 2021

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant
Came just for an overnightstay whilse visiting a friend.mention to hiymtel i struggled to get in to a bath and they gave us the nicest ground floor room with lots of space , a fan and everything you need. Was spotlessly clean.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Queens hotel was excellent and would stay there again.
Stayed 1 night in Jul 2021

6/10 Okay

Amy

Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel booked had shut down and no one told us
The hotel we had booked was closed down and we had to go to the sister hotel near by, which we only discovered after having to call the number on the booking. Apparently we should have been told of the change?! The room was right next to the only elevator of the hotel we could hear it going up and down all day and night, and the button to call the lift was horrendous. There was only one roll of toilet roll which we only discovered in the night at which time we couldn’t go down to reception for more. The room itself was pleasant enough just very tired and in need of some tlc. It was extremely hot in the night, and there wasn’t any fans or air con. The lady on reception was lovely it’s just a shame the room and location of the room wasn’t as good as she was. We probably wouldn’t stay there again
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel.
Great to start getting back to normal, nice stay , but it would be good see a better menu in the resturant with more choice ,and for familys staying a childrens menu.
Stayed 1 night in Jun 2021

4/10 Poor

Paul

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel closed but they’re happy to take the booking
The hotel was closed when I got there and told to head the The Queens Hotel, 20m down the road towards the station. Got there then to be told I couldn’t stay as I couldn’t prove I was there for business even thigh I had official documented letter advising so. Felt a bit like I was a burden and not had this experience at other Best Westerns. Not good!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wasn't in operation
I booked a night's stay and when i got there the hotel was closed.
Stayed 1 night in Apr 2021

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Gabriela Alejandra

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fine
So disappointed, they change the hotel at last minute, they ask me to move the car to the parking and register plates in their screen, I paid but yesterday arrive a parking fine to my address
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location as it was just 5 minutes walk from town and easy to find as I’ve stayed there before
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2020

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queen at Chester
From the welcome at the front desk to the breakfast the next morning, we have had a really enjoyable stay. Comfy bed, beautiful building and very good breakfast.
Stayed 1 night in Dec 2020

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

r

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very good one way system and sanitation stations to work against COVID.
Stayed 2 nights in Oct 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

6/10 Okay

Bri, Carmarthen

Business traveler
Liked: Staff & service, amenities
I was moved to The Queen as it's part of the same chain and the Chester Station Hotel is now called the Westminster so this review is of the Queen: Very well organised Covid arrangements and clean throughout. The breakfast was exceptional, much improved from a previous stay some years ago. Only niggle was the TV did not work which I did not bother to report. Building is grand but tired and creaky which seems to amplify late night guest noise. Staff friendly and courteous.
Stayed 1 night in Sep 2020

2/10 Terrible

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
never again!
Rundown and tired. Room smelt stale and foisty Not a wink of sleep due to herd of elephants in room above all night clearly partying.Told reception but not interested. Checked out in disgust at 7am Will not return
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
We got to the hotel and it wasn't open, saying we had to go over the road to the Queens Hotel, when we arrived we were told we couldn't have a proper breakfast like booked instead we would be given a continental breakfast at the door. Not happy with that at all considering the extra paid i was expecting a full English. When our continental breakfast came there was barely anything in there very disappointing wish i was told beforehand so i could have gone to a cafe in the city instead.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020