4/10 Malo
Jose A.
29 sept. 2025
No le gustó: Limpieza
While we truly appreciated some aspects of the home, I believe it is important to communicate a few concerns that impacted our experience. My goal is to be constructive and help improve future guests’ stays.First, the living area was the highlight of the property. It provided a warm, inviting space for our family gathering, and the kitchen area was also very nice and functional. These features made our time together enjoyable.However, we did encounter several challenges:• Back patio condition: Unfortunately, the patio was unkept and unappealing, which limited our ability to enjoy the outdoor space.• Safety hazard: The step-down leading to the walk-in shower is unmarked, creating a tripping hazard that could cause injury if unnoticed.• Customer service: The only available contact for immediate concerns was a toll-free number, and the representative I spoke with seemed unconcerned about our issues. This left us feeling unheard at a time when assistance was needed.• Temperature balance: While the upper level was comfortable, the lower level was noticeably warm and difficult to cool, making it less comfortable for those staying downstairs.• Supplies: The toilet paper provided was of extremely poor quality, which felt out of step with an otherwise well-appointed home.• Parking: Parking became a challenge when a neighbor complained to us about where we were parked. Clearer instructions or designated parking guidance would be very helpful.
Jose A.
Se hospedó 2 noches en septiembre de 2025